Sales Support Specialist- on-site role located in Kitchener, Canada
HOURLY RATE of PAY: $45k-$65k CAD (based on a 12 month/annual term) (part-time, temporary position)
The Sales Support Specialist is responsible for the day-to-day management of the Kitchener office, ensuring a highly organized, professional, and efficient environment that supports both internal teams and visiting customers.
This role blends sales support, office management, and logistics coordination, with a primary focus on maintaining operational excellence across the showroom, sample library, and office infrastructure.
The ideal candidate is highly organized, hands-on, and proactive, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
ESSENTIAL DUTIES & RESPONSIBILITIES (other duties as assigned)
Office Operations & Facilities Management (Primary Focus)
Oversee daily operations of the Kitchener office to ensure an organized, efficient, and professional work environment
Maintain overall office functionality, including supplies, equipment, and vendor coordination
Liaise with internal teams and external vendors to support facilities, maintenance, and operational needs
Incoming Mail (including cheque logging)
Manage office inventory, ensuring adequate stock of supplies and materials
Sample Library & Inventory Management
Own the sample library, including organization, labeling, and ongoing maintenance
Track sample inventory, replenishment needs, and lifecycle management
Coordinate sample requests, returns, and shipments for sales reps and customers
Ensure samples are showroom-ready and aligned with current product offerings
Receiving, Shipping & Mail Coordination
Coordinate all deliveries and receiving, including inspection, logging, and distribution of incoming shipments
Manage outbound shipments, including courier bookings and tracking
Handle mail sorting and distribution, ensuring timely delivery to appropriate recipients
Maintain showroom cleanliness, organization, and visual presentation at all times
Ensure displays are current, properly merchandised, and client-ready
Support setup and reset of showroom for customer meetings and presentations
Tradeshow & Event Support
Support tradeshow preparation, including sample selection, packing, and shipping logistics
Assist with inventory tracking pre- and post-event
Coordinate materials and ensure timely execution of event logistics
Sales & Customer Support (Secondary Focus)
Provide administrative support to the Sales team, including sample orders, and basic quoting
RA receiving, QC, tracking, and skidding
Assist with customer inquiries and follow-up as needed
Support onboarding tasks and coordination for new accounts
Collaborate with sales and customer care teams to ensure a seamless customer experience
SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2+ years of experience in office administration, operations, or sales support
Strong organizational and multitasking skills with attention to detail
Ability to manage physical inventory, shipments, and operational processes
Comfortable working across multiple systems and Microsoft 365 tools
Excellent communication and interpersonal skills
Proactive, self-starter with a “hands-on” approach to problem-solving
Experience in apparel, promotional products, or showroom environments is an asset
Ability to occasionally lift/move up to 35 lbs (samples, shipments, displays)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with applicable human rights and employment legislation, reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Any accommodations will take into consideration the health and safety of all employees and the operational requirements of the organization.
Ability to sit for extended periods
Regular standing and walking
Frequent use of computers and office equipment
Occasional bending, reaching, and stair climbing
Ability to occasionally move up to 35lbs. boxes of apparel sample boxes and racks for customer presentations and trade show
WORK HOURS:
Monday-Thursday, 8:30AM-4:00PM local time or longer as needed at times to ensure accounts are properly serviced and supported in a timely and appropriate manner
Days may vary based on operational needs
This is a part-time, temporary position (expected to be reevaluated after 6 months)
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties may be assigned as business needs require. Job descriptions may be adjusted as organizational needs evolve. The requirements listed are representative of the knowledge, skills, and abilities required to perform the essential functions, with or without reasonable accommodation, in accordance with applicable human rights and employment legislation.
