FINANCE
WINNIPEG, MB, CANADA
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.
POSITION SUMMARY
The Billing Clerk role plays a critical role in our revenue cycle, ensuring accuracy in client billing and financial reporting. This position supports the billing process through auditing timesheets and draft invoices, preparing and issuing invoices in a timely manner, and assisting with revenue reconciliation by client, location, and service line.
This role contributes to revenue reconciliation and other key areas of the revenue cycle, including identifying unbilled revenue and missed revenue opportunities. The Billing Clerk must be detail‑oriented, organized, and able to efficiently complete tasks while self‑checking work for accuracy.
As this role directly interacts with our clients, professionalism, strong communication skills, and a customer‑focused mindset are essential. All client interactions—whether by email, phone, or meetings—must balance the best interests of both the client and the company.
This position reports directly to the Billing Manager.
WHAT DOES OUR BILLING CLERK DO?
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Interact directly with clients; a high level of professionalism and care is required at all times
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Perform daily invoicing for all product lines, service lines, and locations in accordance with underlying Master Services Agreements (MSAs) and related schedules
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Audit timesheets for coding errors and provide timely, respectful feedback to the applicable employee and their direct supervisor
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Perform root cause analysis for invoicing errors and provide fact‑based feedback for process improvement purposes
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Perform monthly user and license count true‑ups for agreement invoicing
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Cross‑check agreement counts against ConnectWise contacts and vendor sources
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Identify and validate variances prior to invoicing
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Assist with billing system accuracy and automation efforts by supporting system reviews, data validation, and process improvements under the guidance of senior team members
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Assist with billing system configuration reviews by checking data accuracy and completeness
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Support automation and efficiency initiatives related to billing processes
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Help identify opportunities for billing process improvements and escalate findings for review
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Prepare and analyze monthly revenue reports and trend analysis by client, location, business team, and product or service line
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Perform duties with a high degree of accuracy and within required timelines
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Provide feedback and suggestions for improved efficiency and billing accuracy
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Function as backup support for other finance team members as required
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Perform other related duties and tasks as assigned
WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?
- 1–3 years of professional experience in a billing, accounting, administrative, or data‑entry‑focused role
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Proficiency with Microsoft Excel (advanced skills considered an asset)
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Strong attention to detail with solid organizational and analytical skills
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Professional written and verbal communication skills
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Experience with NetSuite and/or ConnectWise is considered an asset, but not required
WHAT IS THE WORK ENVIRONMENT LIKE?
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Primarily office‑based with standard working conditions.
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Requires regular sitting, standing, and computer use
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May involve occasional walking, lifting, or carrying equipment when working on‑site
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Regular interaction with internal teams and external clients via phone, email, and meetings
WHY SHOULD YOU WORK HERE?
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Group benefits plans, including medical, dental, vision in US and health savings and supplement insurance (including dental) in Canada, including retirement plans (Group RRSP).
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We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement.
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We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
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Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).
PERFECT FIT…
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!
The compensation range for this position is $31,000 - $46,000, which includes base salary and variable compensation. Individual compensation is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.
We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.
