About the Role
We're hiring a hands-on E-Commerce Account Manager to own day-to-day execution across Shopify, Meta Ads, and email/SMS marketing for a portfolio of clients.
This is not a strategy-only or relationship-only Account Manager role.
You'll be in the weeds on the storefront and marketing side: building and troubleshooting Shopify storefronts, managing live Meta Ads campaigns, and executing email/SMS flows, while also being the primary point of contact for your clients.
If your background is mostly overseeing campaigns or managing agency relationships rather than doing the hands-on work yourself, this role won't be the right fit — and that's okay. We'd rather be upfront about that now than waste your time or ours.
What You'll Own
- Shopify (core requirement): Updating products, collections, pages, storefront content, and promotions; troubleshooting issues as they come up
- Meta Ads (core requirement): Setting up, monitoring, and optimizing live ad campaigns for individual client accounts
- Client communication: Serving as the daily point of contact for a portfolio of accounts, handling requests, questions, and updates
- Email/SMS marketing: Building and executing campaigns in Klaviyo or a similar platform
- Supporting work: Landing page tweaks, marketing copy, coordinating with designers on creative deliverables
Must-Have Experience
- 1+ years of hands-on Shopify experience (you've personally made storefront changes and resolved issues, not just requested them)
- 1+ years of hands-on Meta Ads experience (you've built and optimized live campaigns yourself)
- Experience in a client-facing role where you managed multiple accounts at once
- Comfortable with a fast-paced, high-volume workload (this role involves juggling many client requests daily)
- Klaviyo or similar email/SMS platform experience
- Copywriting for ads, offers, or landing pages
- Landing page CRO experience
- Experience in a marketing agency environment specifically
- This is a fast paced digital marketing agency. Being able to keep up and be confident in your work is imperative.
What Success Looks Like in 90 Days
- Comfortably managing your assigned client portfolio with minimal oversight
- Making Shopify updates independently and correctly
- Actively monitoring and adjusting live Meta Ads campaigns
- Clients feel heard, and requests get resolved quickly
- Leading client on-boarding calls
Compensation & Benefits
- $50,000–$70,000/year, based on experience
- Performance-based bonuses and growth opportunities
- On-site parking
Pay: $50,000.00-$70,000.00 per year
Benefits:
Application question(s):
- A short answer (2–4 sentences) describing a Shopify issue you personally diagnosed and fixed, and one Meta Ads campaign change you made and why.
- Confirmation of your hands-on (not managerial/oversight) experience with Shopify and Meta Ads.
- How many clients have you personally handled in your previous roles?
Work Location: In person
