Job Summary
We are seeking a Pharmacy Assistant to join our growing pharmacy operations team in a unique, fast-paced, mail-order pharmacy environment.
This role is ideal for someone who is highly organized, detail-oriented, comfortable working with online systems, and interested in supporting a high-volume prescription fulfillment operation. Unlike a traditional retail pharmacy setting, this role involves little to no walk-in customer interaction and is focused on efficient processing, pharmacy workflow support, patient communication, and operational coordination.
The successful candidate will work closely with the pharmacy team to support day-to-day prescription processing and help ensure patients receive a smooth, professional, and reliable experience.
Responsibilities
- Assist pharmacists with the accurate and efficient preparation and dispensing of prescription medications
- Support high-volume prescription processing in a mail-order pharmacy environment
- Prepare, organize, package, and coordinate prescription orders for delivery
- Review prescriptions and patient information for completeness, accuracy, and required follow-up
- Maintain patient records, update medication profiles, and protect confidentiality of sensitive information
- Respond to patient inquiries by email and phone as needed, coordinating with the pharmacy team to support a positive patient experience
- Support patient workflows, including order updates, follow-ups, issue resolution, and administrative coordination
- Maintain pharmacy inventory by restocking supplies, checking expiration dates, and organizing pharmacy stock
- Assist with pharmacy administrative tasks, documentation, and operational workflows
- Follow all pharmacy policies, safety procedures, cleanliness standards, and regulatory requirements
- Collaborate with pharmacists, healthcare providers, and internal team members to support seamless medication delivery
- Identify recurring issues, track trends, and help improve workflow efficiency and service quality
Ideal Candidate
- Experience as a pharmacy assistant or in a pharmacy, healthcare, customer support, billing, call centre, or operations environment
- Comfortable working in a fast-paced, high-volume processing environment
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and able to manage multiple priorities
- Professional, discreet, and comfortable handling sensitive patient information
- Strong problem-solving skills and a process-improvement mindset
- Comfortable using online systems, spreadsheets, and customer support tools
- Able to work onsite and collaborate closely with pharmacy and operations teams
- Previous experience in mail-order pharmacy, central fill, specialty pharmacy, telehealth, or online healthcare is an asset
- Familiarity with pharmacy software systems, medical terminology, or prescription workflows is an asset
About the Role
This is an opportunity to work in a modern pharmacy environment focused on online prescription fulfillment, operational efficiency, and patient support. The role is best suited for someone who enjoys structured workflows, accuracy, teamwork, and helping improve processes as the operation continues to grow.
Pay: $18.00-$22.00 per hour
Benefits:
Work Location: In person
