Job Description :Our Calgary based client is looking for a Tier-1 Support Specialist to join their team.
Must Have Primary Skills :
- Bachelor’s degree or equivalent experience in IT or related field.
- IT support experience.
- Strong troubleshooting and incident management capabilities.
- Strong understanding of IT service management practices.
- Experience with enterprise systems.
- Excellent communication and customer service skills.
- Experience with Microsoft 365, Windows environments and ticketing system.
- Experience with legal technology/platforms/software is a must.
Nice To Have Secondary Skills :
Proven Experience In :
Provide clear guidance and support to end users.Maintain professional and client-focused communication. Resolve common IT problems or escalate as required.
IND1
Please send your resume to
[email protected]
