Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.
Why Work With Us
Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.
Position Overview
As a Concierge Agent at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.
Duties & Responsibilities:
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Maintain positive relationships with guests by providing excellent customer service that meets their needs and exceeds expectations.
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Ensure all procedures are being followed thoroughly for the best results possible for the guests’ experience.
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Welcome customers upon arrival.
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Keep track of frequent clients and create tailored experience based on personal needs.
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Proactively anticipate guest needs and take steps to personalize the experience.
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Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
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Arrange events, excursions, transportation etc. upon request from hotel guests.
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Maintain relationships with local businesses and vendors to secure discounts and special offers for guests.
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Promote and enforce the hotel’s Health & Safety standards and emergency procedures.
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Perform related duties and special projects as assigned.
Skills & Experience:
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High school diploma is required. Post secondary education is an asset.
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Ability to work cohesively as part of a team.
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Positive attitude and takes the initiative while being resourceful to ensure that the needs
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of guests are
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met.
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Have excellent interpersonal skills, such as patience and empathy.
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Strong organizational and time management skills
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Ability to work well under pressure and handle multiple tasks simultaneously.
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Lifting, carrying, pulling up to 50lbs
Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application.
