Business Systems Product Lead
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Full-time, permanent position
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Hybrid working environment, easily accessible downtown Toronto location
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Competitive salary package with benefits package that includes DB Pension Plan and Health Care Expense Account
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Experience with business analytics and project management strongly preferred
- Fluent with Agile
Most organizations lack a social purpose that would make their work meaningful. However, when you find an organization that combines purpose with the level of impact and commitment to see it through, that’s something special.
We’re Raise, and we’ve joined forces with our client Accerta Services Inc., who are looking to hire a full-time, permanent Business Systems Product Lead.
They are a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.
As the new Business Systems Product Lead, you will be responsible for providing functional ownership and direction for assigned business applications, with a focus on system enhancements, requirements clarity, release readiness, stakeholder alignment, and continuous improvement.
This role acts as the primary bridge between Business Operations, IT, QA, Data, and external vendors. The role translates operational needs, compliance requirements, and business priorities into clear system requirements and manages the enhancement backlog through intake, prioritization, delivery coordination, UAT, release readiness, and post-release validation.
The Business Systems Product Lead is accountable for maintaining a clear view of system priorities, dependencies, risks, decisions, and expected outcomes. The role helps make sure system changes are well-defined, properly validated, documented, and aligned with business workflows and organizational standards.
Accountabilities:
1. Systems Roadmap & Business Alignment
- Own and maintain the enhancement roadmap for assigned business systems.
- Support alignment of system priorities with approved operational, compliance, and program governance priorities.
- Work with Business Operations to understand workflows, policy constraints, system pain points, and future-state needs.
- Translate business priorities into structured system enhancements, configuration changes, and process improvements.
- Maintain visibility into upcoming changes, dependencies, risks, downstream impacts, and business readiness needs.
2. Intake Management & Backlog Ownership
- Own the intake, triage, and prioritization process for enhancement requests, defects, configuration changes, and new operational needs.
- Maintain the assigned system backlog, including business rationale, priority, expected outcome, impacted users, dependencies, and status.
- Assess requests for completeness, urgency, business value, compliance impact, user impact, and readiness for delivery review.
- Work with stakeholders to clarify incomplete, vague, or conflicting requests before they move forward.
- Maintain traceability from intake request to approved requirement, delivery item, test scenario, release, and business validation.
3. Requirements Definition & Acceptance Criteria
- Lead definition and documentation of system, reporting, and integration requirements aligned with approved program data standards and KPI definitions.
- Translate business needs into clear requirements that can be understood by technical teams, QA, vendors, and business stakeholders.
- Define acceptance criteria before items move into development, configuration, or vendor delivery.
- Validate requirements with Business Operations and accountable stakeholders to confirm accuracy, completeness, and intended outcomes.
- Identify process gaps, system constraints, data dependencies, reporting impacts, and integration considerations during requirements definition.
4. Stakeholder Alignment & Cross-Functional Coordination
- Lead alignment across Business Operations, IT Development, QA, Data, Infrastructure, Support, and vendors for assigned system initiatives.
- Act as the primary coordination point for scope, requirements, priorities, business impacts, risks, and release readiness.
- Route business decisions, technical questions, policy matters, and delivery risks to the appropriate accountable owners.
- Facilitate working sessions, backlog reviews, requirement walkthroughs, UAT planning discussions, and release readiness reviews.
- Communicate scope, status, risks, dependencies, and decisions clearly and in a timely manner.
5. Release Planning, UAT & Business Validation
- Lead business release readiness activities for assigned systems and enhancements.
- Participate in release planning to confirm scope, timelines, dependencies, risks, and business readiness requirements.
- Support QA by reviewing test scenarios, validating requirement coverage, and assisting with defect triage.
- Lead UAT preparation, user coordination, business validation steps, issue tracking, and sign-off coordination.
- Coordinate release notes, operational documentation, change logs, support handoff materials, and business communications.
6. Performance Monitoring & Continuous Improvement
- Monitor user feedback, recurring defects, workflow friction, configuration issues, and system usage patterns.
- Analyze operational pain points and recommend system or process improvements.
- Support incident and defect analysis by identifying business impact, root cause themes, and corrective action opportunities.
- Work with teams to reduce recurring issues, manual workarounds, unclear processes, and avoidable rework.
- Track whether delivered changes achieve the intended business value or operational improvement
7. Governance, Compliance & Quality Support
- Maintain clear documentation for requirements, decisions, approvals, testing evidence, release readiness, and business sign-off.
- Support audit, privacy, security, compliance, and data governance requirements related to assigned systems.
- Confirm that system changes follow established intake, review, approval, testing, and release processes.
- Identify risks related to business process changes, data handling, downstream impacts, compliance obligations, and operational readiness.
- Support formal review processes by providing evidence of requirements, decisions, testing, and release validation.
Details:
This is a full-time, permanent position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office a couple of times a month. Schedules will be determined in partnership between individuals, managers, and the team.
Additionally, you will receive a comprehensive benefits package and a Defined Benefit Pension Plan starting from your first day. Other perks include vacation time, a performance-based bonus, and a one-time home office allowance.
Qualifications/Skills:
Education:
- Bachelor’s degree in Information Technology, Business, Computer Science, or a related field.
- Additional training or certification in business analysis, process improvement, or systems delivery is an asset.
Experience:
- 3–5 years of experience supporting business applications, system enhancements, or operational workflows.
- Demonstrated experience translating business needs into clear system requirements and supporting cross-functional delivery
- Experience coordinating releases, UAT cycles, and stakeholder alignment across technical and business teams.
- Familiarity with software development lifecycles, systems configuration, and integration concepts.
- Experience working in iterative or Agile environments is preferred but not mandatory for this role.
Skills and Competencies:
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Strong ability to document, clarify, and validate requirements across diverse stakeholder groups.
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Skilled in analyzing business processes, identifying workflow gaps, and proposing system-based solutions.
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Effective communicator capable of explaining technical concepts in straightforward, business-friendly language.
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Strong organizational skills with the ability to manage multiple enhancement requests, priorities, and deadlines.
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Comfort supporting QA and UAT activities, including reviewing test scenarios and validating outcomes.
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Proficiency with tools such as Azure DevOps, Jira, or other work-tracking/requirements management platforms.
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Demonstrated ability to collaborate across teams, facilitate discussions, and maintain positive working relationships.
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Detail-oriented, with strong follow-through, documentation habits, and commitment to continuous improvement.
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Ability to work independently while keeping stakeholders informed and involved.
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Adaptability to evolving program needs, changing priorities, and new system capabilities
Note: A Condition of employment is that you must clear a criminal background check and vulnerable sector check.
Your Application:
We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]
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