JOB DESCRIPTION
JOB TITLE: IT SUPPORT ANALYST
REPORTS TO: CORPORATE IT MANAGER
JOB FUNCTION:
In support of the mission, vision and values of SyBridge Technologies Inc., the IT Support Analyst is responsible for maintaining and developing customer accounts with an expertise in the injection mold industry. Reporting to the Corporate IT Manager ensures the team meets or exceeds all goals and objectives required from this department.
DUTIES AND RESPONSIBILITIES:
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Provide Level 1 and Level 2 Technical Support for all locations of SyBridge Technologies within North America
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Perform on-site and remote technical support for Windows PCs, thin client devices, printers, PC peripherals, multi-function devices, and mobile devices.
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Assist in the organization and inventory of all hardware and software resources.
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Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
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Perform desktop hardware and software configuration and installation activities.
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Understand and use system imaging tools or applications
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Ensure accurate logging of all issues handled within IT Service Desk system.
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Complete user move/add/change requests.
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Evaluate and procure hardware and software.
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Create and maintain accurate technical documentation.
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Provide emergency on-call support on a rotating schedule.
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Maintain confidentiality regarding information being processed, stored, or accessed on the network.
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Perform other IT duties and assist other team members as required.
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Maintain excellent communication with the Corporate IT Manager on all tasks and projects.
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Maintain a thorough understanding of existing and emerging technologies.
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Share ideas, opinions, and constructive criticism with other IT team members.
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Maintain professionalism in all business and end user communications.
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Demonstrate effective prioritization of day-to-day workload and ensure that commitments are met.
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Travel when required to support local plants
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Other duties as assigned when required for this position
JOB SPECIFICATIONS:
EDUCATION
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Certification or College Degree or Equivalent Experience
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Industry certifications an asset (ex: A+, Net+, Server+, Security+)
EXPERIENCE / KNOWLEDGE
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Basic knowledge of cybersecurity principals
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3-5 years’ experience in IT and networking is required
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Knowledge of Microsoft Windows Operating Systems
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Strong knowledge of Networking Concepts and Protocols
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Experience with Microsoft Office 365 Platform
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Ability to lift and move computer equipment weighing approximately 30 lbs on a frequent basis
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Experience with Virtual Conferencing Technologies
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Able to lift and move computer equipment weighing approximately 30 lbs on a frequent basis
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Customer service oriented; capable of effectively communicating with all levels within the organization
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Excellent time management skills and ability to multi-task in a dynamic and fast-paced environment
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Weekends shifts and overtime may be required
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Strong leadership, interpersonal, communication and relationship building skills
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Proficient in time management, written and verbal communication skills
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Excellent organizational and planning skills
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Ability to collaborate and work well in a team environment
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Ability to perform under pressure and work independently
