Express Employment Professionals is proud to partner with an innovative technology company in the Bayers Lake area to recruit an Inside Sales & Customer Support Representative for their team. This is a great opportunity for someone tech-savvy who enjoys working with customers and is looking to build their career with a company where employees are encouraged to learn, grow, and take on new opportunities.
Our client offers a dynamic and entrepreneurial work environment where things are constantly evolving. The successful candidate will be versatile, comfortable wearing different hats, and excited by the opportunity to solve problems and support both customers and the sales team.
Responsibilities:
- Provide post-sales support to customers by phone and email, answering questions and helping resolve issues
- Receive and process customer orders accurately and efficiently
- Act as a point of contact for customers throughout the order and post-sales process
- Provide administrative and customer service support to the sales team
- Respond to customer and sales team inquiries and ensure information is communicated clearly and promptly
- Maintain accurate customer, order, and sales information within company systems
- Assist with technical or product-related questions and coordinate with internal team members when additional support is required
- Prepare and maintain documentation, reports, and other administrative information
- Learn and use company software and technical tools to support customers and internal teams
- Assist with additional responsibilities and projects as business needs evolve
Requirements:
- Previous experience in customer service, inside sales, sales support, administration, or a similar client-facing role
- Strong customer service and communication skills, with experience assisting customers by phone and email
- Tech-savvy and comfortable learning new software, systems, and technical information
- Strong computer skills, including experience with Microsoft Office; Excel experience is an asset
- Excellent attention to detail and a commitment to maintaining accurate information and documentation
- Strong organizational and time-management skills with the ability to manage changing priorities
- Comfortable working in a dynamic, entrepreneurial environment with less rigid structure and processes
- Adaptable and versatile, with a willingness to take on different responsibilities as needed
- Strong problem-solving skills and an interest in taking on new challenges
- Previous experience working in a technical or technology-focused environment is considered an asset
- Experience with lighting design software, AutoCAD, or similar technical design software is an asset but not required
- Reliable, professional, and able to work both independently and collaboratively as part of a team
What Our Client Offers:
- Monday to Friday schedule from 8:00 am – 5:00 pm
- Pay rate of $25.00 per hour
- Business casual work environment
- Opportunity to join an innovative and growing technology company
- Career development and opportunities to grow within the organization
- A varied role where no two days are exactly the same
Don’t meet every single requirement? Studies have shown that women, persons from visible minorities, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Express, we are dedicated to building diverse, inclusive, and authentic workplaces, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Express Employment Professionals is an equal-opportunity employer.
Pay: $25.00 per hour
Application question(s):
- Do you consider yourself tech-savvy?
Experience:
- Customer support: 2 years (required)
Work Location: In person
