Date: Jun 17, 2026
Location: St. Thomas, ON, CA, N5P 1H1
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Company: Grainger Businesses
Work Location Type: Formet in St. Thomas, ON
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Compensation:
The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $1,500.00 which is contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.
This job posting is for an existing vacancy.
KEY DUTIES AND RESPONSIBILITIES (You Will):
Greet customers and welcome them to WFS as they enter the counter area
Provide exceptional service identifying and processing orders for the customer’s needs
Prepare quotes and source products for special orders based on customer requirements not in inventory
Provide product substitutions to customers as required or requested
Follow-up on customer back orders, quotes, and issues
Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
Ensure all cash and credit card sales are reconciled daily
Process customer returns and PO returns as per Quality Systems procedure
Build customer relationships and become a trusted advisor
Promote WFS marketing initiatives to drive sales
Provide input to marketing and product management for future initiatives and product opportunities
Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
Review all reports and make inquiries as needed
Seek special contract pricing from vendors when applicable
Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
Support all aspects of WFS Quality Management System
Other duties as assigned
REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):
A minimum of 1 year WFS warehouse experience required
Completion of high school diploma, or equivalent experience
Previous customer service experience would be an asset
Demonstrated strong work ethic and personal commitment to get the job done
Demonstrated ability to provide exceptional customer service
Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred
Superior interpersonal, problem solving and customer service skills to effectively build relationships
Strong communication skills, ability to convey message in an organized, clear, and effective manner
Self-starter, taking action to achieve goals beyond what is required
Strong time management and organizational skills
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations is required
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!
DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
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