Service Excellence & Guest Advocacy
The FOH Manager is the "Guest Obsessed" lead, ensuring every touchpoint aligns with our brand’s promise of hospitality.
- Culinary Partnership: Collaborate closely with the Kitchen Manager, Chef and Ownership to ensure a seamless "passion to plate" execution. This includes coordinating timing so that "hot food is served hot" and ensuring the service team is fully educated on menu specifications and promotional offerings.
- Strategic Leadership & Inter-Departmental Collaboration: The FOH Manager does not have operate in a vacuum; success is defined by how effectively they integrate with the broader leadership team to drive business goals.
- Operational Synergy: Work in tandem with the other Managers, Operations Manager and Ownership to coordinate, direct, and plan everyday business operations, ensuring that both guest-facing and administrative targets are met
- Performance Monitoring: Participate in leadership meetings to review financial packages, monitor cost budgets, and analyze feedback from staff and guests to identify areas for operational improvement.
- Experience: Typically requires 3+ years of restaurant management experience.
- Guest Connection: Champion the "Perfect Guest Experience" by leading the team in reading and adapting to guest moods, from business travelers needing quick service to families seeking an engaging environment.
- Service Excellence: Direct daily service flow to ensure "Genuine Hospitality" and maintain high standards for speed, accuracy, and guest satisfaction
- Proactive Recovery: Empower the team to use the B.L.A.S.T. (Believe, Listen, Apologize, Solve, Thank) method for guest recovery, ensuring that any issue—from minor delays to serious food allergy concerns—is resolved before the guest departs.
- Financial & Inventory Control: Manage multi-faceted beverage programs, including weekly inventory, ordering, and cost controls to drive profitable sales growth.
Personnel & Team DevelopmentA primary focus of this role is fostering a "We’re Better Together" culture where team members feel supported and energized.
- Coaching & Mentorship: Help lead recruitment, training, and ongoing performance development, providing regular feedback and corrective reviews to help associates reach their full potential.
- Workforce Culture: Promote a "Genuine Hospitality Code," encouraging a fun,friendly environment where associates are a familiar face and take personal pride in their service.
- Safety & Compliance: Ensure all staff adhere to food safety standards, Smart Serve guidelines, and health and safety protocols to maintain a secure environment for both guests and the team.
Pay: $20.00-$23.00 per hour
Benefits:
- Flexible schedule
- Store discount
Work Location: In person
