Bilingual Customer Service Representative
Full-Time Permanent
Locations: Pickering, ON
Salary: Up to $54,000
Company:
One of Canada’s leading non-prime consumer lenders and among the country’s fastest-growing financial services organizations, this company provides innovative financial solutions and lending services through multiple well-established divisions and brands. The organization is recognized for its strong corporate culture, commitment to employee development, growth-oriented environment, and progressive leadership approach.
Perks:
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
Responsibilities:
- Efficiently manage and resolve customer complaints received via inbound phone calls or emails, ensuring a timely response and resolution.
- Aim for first-call resolution to enhance the overall customer experience.
- Develop skills to accurately identify customer needs or preferences and recommend suitable products or services.
- Execute account modifications and handle requests related to payments, credits, and other account inquiries.
- Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.
- Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries.
Qualifications:
- Fully proficient in English and French
- 1-2 years’ experience in a call center environment
- Empathetic, compassionate and operate with integrity
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently
- Excellent written and oral communication skills with the ability to create memorable customer experiences.
- Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Paid time off
- Vision care
Application question(s):
- Must be able to lift up to 25 pounds.
Experience:
- Customer service: 2 years (required)
- ERP systems: 1 year (required)
Language:
- Bilingual – English/French – (Spoken and Written). (required)
Work Location: In person
