You are the face of the hotel! As a Guest Services Representative, you are responsible to ensure that guests arriving and departing the hotel are greeted with a friendly face and attitude.
As a part of our award-winning team, your responsibility will be to:
- Check guests in and out meeting the established brand and property standards
- Assist and fulfill guest requests
- Create and modify reservations using computer software
- Assist other departments as required to ensure smooth hotel operations
Some skills that will be key to being successful in this role are:
- Proficient in basic usage of computer software (web browsers, word, excel, etc.)
- Efficient at working alone, and ability to effectively manage time
- Creative problem solving skills
Some of the many perks of this job include but are not limited to:
- Working in a fast-paced, friendly and inclusive environment
- Worldwide employee discount at all Best Western hotels
- Employee use of fitness center and swimming pool
- Ability to work both on your own and as a team
- Weekly meetings to continually discuss the needs of all staff
- Ability to cross-train to other departments if desired
We are looking primarily for the afternoon shift (4pm-12am), but at times there will be required coverage of the morning shift (7am-3pm). Shifts will be all days off the week including weekends and holidays.
We value work-life balance and the need to re-set and re-charge between shifts.
We are looking to add to our great award winning team as we launch a new Best Western Hotels and Resorts brand: @HOME. The first in the world, it is a midscale brand that is focused on extended stay guests.
Our mission is to provide the friendliest, cleanest hotel in all of Grey & Bruce Counties to guests from everywhere around the world! Welcome to our team.
Job Types: Part-time, Permanent
Pay: From $18.60 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person
