Join our Team!
As the Front Desk Agent at the Woodrun Lodge, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the Guest Services Team, this role focuses on check-in and check-out services, guest inquiries, and in-stay support, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment.
What will I be doing?
Guest Services & Front Desk Operations
- Provide a warm, friendly, and professional welcome to all guests upon arrival.
- Handle check-ins and check-outs efficiently, ensuring accuracy in guest details and payment processing.
- Serve as the primary contact for guests, answering inquiries about their stay, the property, and Whistler experiences.
- Assist with special requests and concierge services, such as transportation bookings, ski passes, and dinner reservations.
- Address guest concerns and service recovery in a proactive and professional manner, ensuring guest satisfaction.
Communication & Coordination
- Maintain clear and consistent communication with the Guest Services Team, Housekeeping, and Maintenance to ensure a seamless guest experience.
- Report any maintenance issues, housekeeping requests, or property concerns to the appropriate teams for resolution.
- Ensure that guest reservations are accurate, and all pre-arrival details and special requests are recorded in the system.
Administration & Property Oversight
- Process guest payments, security deposits, and incidentals while maintaining accurate billing records.
- Maintain daily front desk reports, logs, and shift checklists to ensure operational efficiency.
- Keep an updated knowledge of property layouts, amenities, and policies, offering recommendations to guests when needed.
- Assist with inventory management for guest amenities and front desk supplies.
Teamwork & Flexibility
- Work closely with the Housekeeping and Maintenance teams to coordinate room readiness and address any guest concerns.
- Provide support to other Guest Services team members during peak periods.
- Be flexible in job responsibilities, assisting with various guest service functions as required.
Our Ideal Candidate
- Previous front desk, concierge, or hospitality experience is preferred.
- Exceptional customer service and communication skills, with a passion for creating memorable guest experiences.
- Strong problem-solving abilities, with a calm and professional approach to handling guest concerns.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient in property management systems, reservation platforms, and payment processing.
- Knowledge of Whistler and local activities is an asset.
- Flexible availability, including weekends, holidays, and peak occupancy periods.
Why work for Whistler Platinum?
- Comprehensive compensation package, including competitive wage, extended Health benefits (after 12 months).
- Seasonal Staff Housing available.
- Annual lifestyle spending account for mountain pass or other recreational expenses.
- Fun and supportive work atmosphere, staff socials, and outings.
- Flexible schedule to enjoy the Whistler lifestyle.
- Discounts to experience Whistler activities.
Visa Requirements:
You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.
Job Types: Full-time, Part-time
Pay: $23.00-$25.00 per hour
Expected hours: 32 – 40 per week
Application question(s):
- Do you have long-term accommodation?
Location:
Work Location: In person
