The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Spa Attendant is responsible for delivering exceptional guest service while maintaining a peaceful and tranquil spa environment. They ensure that the spa is clean, serene, and welcoming, handling tasks like managing laundry, conducting spa tours, and supporting overall cleanliness. By providing professional, courteous service and upholding a calming atmosphere, the Spa Attendant enhances the guest experience, ensuring a restorative and memorable visit. Their role is essential to fostering relaxation and wellness, contributing to the spa’s reputation and guest loyalty.
Ideal Candidate
The ideal candidate is passionate about wellness and thrives in a fast-paced, upscale spa environment. They possess excellent communication skills, attention to detail, and a commitment to delivering outstanding guest service while maintaining a peaceful and serene atmosphere. Adaptable and proactive, they collaborate effectively with team members and take pride in ensuring that every guest feels relaxed, valued, and cared for throughout their experience.
This position requires daytime, evening, weekend, and holiday work. Flexible availability is vital in a successful candidate.
What makes you the perfect candidate:
- You are a positive individual that loves being part of a team.
- You thrive in a fast-paced environment.
- You enjoy meeting new people and providing extraordinary customer service.
- You are organized, detail oriented and have administrative experience.
- You have some experience in the hospitality or spa industry.
- You are looking for a job with the potential for endless growth.
Duties & Responsibilities
- Provide exceptional customer service at all points of contact, including interacting with guests, answering inquiries, and ensuring their overall satisfaction.
- Conduct spa tours, highlighting key safety points and amenities within the pool and spa area.
- Manage laundry services for all spa areas, including the pool, café, and gym, ensuring cleanliness and availability of fresh linens.
- Maintain a pristine and professional spa environment, including the relaxation areas, changing rooms, and public spaces.
- Provide food and beverage service in the Spa Lounge, ensuring guests' needs are met with care and attention to detail.
- Communicate guest allergies, dietary needs, and special requests to relevant team members to ensure safety and satisfaction.
- Stay informed about spa services, promotions, and policies to provide guests with accurate and up-to-date information.
Qualifications
- Smart Serve certification
Advantages to being part of the Pearle Hotel & Spa Team!
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, golf, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
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Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Store discount
- Vision care
- Wellness program
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- Customer service: 1 year (preferred)
- Serving: 1 year (required)
Licence/Certification:
Work Location: In person
