Join Hillstone Dental to Raise the Bar in Oral Health
Dental Receptionist / Patient Experience Coordinator
Are you a high-energy oral health professional who thrives at the
intersection of clinical advocacy and exceptional service?
Position Overview
Hillstone Dental is excited to add a Dental Receptionist to the team to be our primary ambassador and clinical gatekeeper for our practice, acting as the first point of contact to set the stage for the visit as well as a lasting patient relationship. This role is essential to our operational success, managing the complex coordination of patient flow, clinical scheduling, and financial administration. By balancing professional clinical advocacy with a high-touch service approach, the Dental Receptionist ensures that our oral health team can focus exclusively on delivering superior oral care in a seamless, high-performance environment.
Key Accountabilities
As the face of our practice, you will be responsible for the comprehensive management of the front-desk through the following core accountabilities:
- Patient Experience Management: Greet patients with a professional and welcoming demeanor, managing the check-in and check-out processes to ensure an efficient and positive patient journey.
- Strategic Appointment Scheduling: Optimize the practice calendar by managing high-volume calls and coordinating specialist referrals, strategically blocking time for emergencies and new patient consultations to maximize provider productivity.
- Clinical Records Stewardship: Maintain precise and up-to-date digital charts, ensuring all medical histories, consent forms, and intake documentation are accurately captured and accessible to the clinical team.
- Financial & Insurance Administration: Oversee daily billing and collections, including the submission of dental insurance claims (EDI) and the resolution of claim rejections to ensure the practice’s financial health.
- Accounts Receivable Oversight: Monitor patient accounts for outstanding balances and execute professional follow-up protocols to ensure timely payment while maintaining patient trust.
- Correspondence Mastery: Manage all forms of practice communication—including email, text, and phone—ensuring every interaction reflects our professional brand and commitment to excellence.
Qualifications and Expertise
- Experience: A minimum of 2–3 years of experience in dental reception or a high-volume healthcare administrative role is required.
- Software Expertise: Advanced proficiency in dental management software (e.g., Tracker, Dentrix) is mandatory, including the ability to navigate digital charting and EDI billing.
- Clinical Literacy: A strong understanding of dental terminology, procedure codes, and provincial insurance protocols.
- Communication Mastery: Exceptional verbal and written communication skills, with the capacity to remain calm and professional under pressure.
- Organizational Intelligence: Superior multitasking abilities and time management skills, with a proactive "ownership" mindset.
- Ethical Conduct: A steadfast commitment to patient confidentiality and the protection of sensitive health and financial data.
Hillstone Dental Culture and Values
Our commitment to the health of our patients is the core of our values. We use these as guiding principles to provide our Practice with purpose and direction:
- Patient First: We always put the patient’s health and experience at the forefront of every decision.
- One Team: We support and encourage each other, recognizing that our collective talent is what makes us leaders in the community.
- Raise the Bar: We choose excellence and continually push for positive change through ongoing professional development.
- Engage with Empathy: We value diverse perspectives and seek to understand the unique needs of both our patients and our colleagues.
Our Commitment to You
Equity & Inclusion We are an equal opportunity employer dedicated to building a workforce that reflects the diversity of the communities and patients we serve. We take pride in fostering an inclusive and welcoming environment where every team member feels valued, respected, and empowered to bring their authentic selves to work.
Accommodation and Accessibility In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code, we are committed to providing barrier-free and accessible employment practices. If you require accommodation at any stage of the recruitment process, please let us know when contacted, and we will work with you to meet your needs.
Transparency and Privacy We believe in pay equity and transparent compensation structures that reflect your experience and professional growth. Any personal information collected during the application process is handled in strict accordance with the Employment Standards Act and applicable privacy legislation and will be used solely for the purpose of assessing qualifications for employment.
Vacancy Status The role as posted is currently vacant.
Use of Artificial Intelligence (“AI”) We use AI-powered tools for a portion of the screening process that involves specific skills and minimum qualifications. Humans review all results and make all final hiring decisions.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
Pay: $30.00-$35.00 per hour
Work Location: In person
