You will be responsible for ensuring 100% satisfaction of public areas and cleaning up and set up of meeting rooms. Greet guests, perform all tasks as required. Lead by example, strong team leader and self-starter, with the ability to work independently as required. strong guest satisfaction disposition is mandatory.
As a Houseperson with Hampton Inn by Hilton Brockville, you are required to maintain cleanliness of all public areas, meeting rooms and set ups and to ensure that you consistently maintain standards and procedures, as well as ensuring the guest and team members safety.
Hours: Start at 9:00am to 5:30pm daily.
Varies based on hotel occupancy (Weekends are Mandatory).
Productivity:To complete all tasks per checklist and to ensure highest cleanliness of the hotel.
Competencies:
Problem solving: Identify and resolve problems in a timely manner.
Customer Service: Respond promptly to guest needs: Respond to requests for service and assistance.
Teamwork: Contributes to building a positive team spirit and brand culture of “Hamptonality”.
Diversity: Show respect and sensitivity for culture differences.
Organizational support: Follow policies and procedures including but not limited to, dress code policies.
Adaptability: Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: In consistently at work on time.
Dependability: Follow instructions, respond to management direction, complete task on time or notify appropriate person with an alternate plan.
Initiative: Ask for an offer help when needed.
Planning/Organizing: Prioritize and plan work activities, use of efficiencies.
Professionalism: Treat others with respect and consideration regardless of their status or position.
Quality: Demonstrate accuracy and thoroughness, apply feedback to improve performance, monitor own work to ensure quality and productivity.
Safety and Security: Observe safety and security procedures; report potentially unsafe conditions, use equipment and materials properly.
Quality: Meet productivity standards, complete work in timely manner.
Responsibilities:
Adhere to Hampton Inn by Hilton brand standards and company policies.
Adhere to company’s core values and mission statement.
Maintain hotel policies, procedures, and confidentialities as guide lined as well as code of conduct.
Maintain a positive attitude and good communication, maintain excellent grooming standards. Must be always in full uniform.
Adhere to hotel’s handling and safety policies.
Participate in daily morning huddles (this is a brand standards).
Consistently offer professional, friendly, and engaging service.
Adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policies.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Respond to all guest needs and requests in a timely manner.
Cleaning all public areas including meeting rooms, swimming pool, fitness center and all other areas.
Must complete the daily tasks properly and accordingly and on time.
Remove all garbage and dispose to the big bin at the end of every shift.
Handle room keys for in house guests, ensuring that the hotel's security procedures are being followed.
Tear down all meeting rooms, clean up and set up for next meetings.
Ensure adequate supplies and fresh table linen for the meeting room.
Work with other departments to resolve any issues or concerns.
Delivering of guest amenities to guest rooms where needed
Maintain a neat and tidily cart on daily basis.
Report maintenance problems and safety hazards immediately.
Prompt reporting of all lost & found items to management.
Perform other duties as assigned by the supervisors and management.
Prompt reporting, documentation and tracking of all lost & found items to management.
Ensure proper handling, storage and security of all housekeeping supplies, chemicals, and equipment.
Report maintenance problems and safety hazards immediately.
Contribute to security of the building, company assets, guest, and team member safety by reporting of suspicious person and handling of keys, restricted access as appropriate to the position. Always is “security aware”.
Maintain cleanliness and organization of housekeeping closets, carts, and storages.
Ensure you are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer's instructions and WHIMS & MSDS.
Ensure safety by keeping linen chutes always locked.
Clean up storage rooms and organize on daily basis.
Ensure compliance with fire and emergency procedures.
Ensure to secure each guest room door and storage rooms doors properly.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as fire panel /evacuation procedures.
Follow hotel all policies and procedures as guidelines and complete the daily check lists and all assigned work, vacuum hallways, etc. as per hotel standards.
Please note that your responsibilities are not limited to this description as additional tasks can be added by the management to their discretion.
Hospitality - We are passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We are leaders in our industry and in our communities.
Teamwork - We are team players in everything we do.
Ownership - We are the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes in our team leaders:
· Customer focus
· Living the values
· Leadership
· Collaboration
· Judgment
· Results focused
Job Types: Full-time, Permanent
Pay: From $17.60 per hour
Ability to commute/relocate:
- Brockville, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
