Sinai Health is looking for an experienced and detail oriented clerical professional to join the team as a Program Support Assistant, Otolaryngology for our ENT Clinic. Reporting to the Manager, Ambulatory Services, the Program Support Assistant will be responsible for assisting program specific activities to ensure the delivery of quality of care services within the ENT clinic. The role will include administrative and academic support with interaction with patients as needed.
In this role you will:
- Assist with scheduling patient activity, including appointments, tests and procedures and other administrative tasks as assigned
- Be responsible for assisting correspondence, documents, and scheduling the clinical residents/ learners as assigned
- Support the telephone, facsimile, surface mails and email messages
- Function in the front-line, providing timely, friendly and informative service that is patient and family centered
- Assist with maintaining patient flow including walking patients to the respective exam room
- Assist with supplies and equipment are adequately prepared for the clinical team
- Collaborate regularly with team members to ensure supports are provided to meet daily priorities and activities in the clinic
- Perform other duties consistent with the job classification as required
Job Requirements:
Mandatory
- Successful completion of a college diploma or degree in a relevant discipline from a recognized academic institution
- 3 years of experience in related role
- Applicants with proven equivalent relevant and related training and experience may be considered
Preferred
- Experience in an ambulatory heathcare setting
- Proficiency with medical terminology and medical dicta-typing
- Proficiency with Accuro
Skills and Knowledge
- Demonstrated knowledge of patient and family centered care
- Proven strong work ethic; positive, client focused attitude; superior professionalism; dependability and reliability
- Demonstrated commitment to providing outstanding customer service in a fast-paced environment
- Proficient in Microsoft Word, Excel, Power Point, Outlook
- Strong written and verbal communication and presentation skills; excellent interpersonal and relationship building skills with the ability to effectively convey factual information and detailed explanations
- Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing prioritized meeting demanding deadlines and producing high quality work
- Strong ability to function independently and interdependently within a large diverse team
- Proven problem solving skills and ability to prioritize, manage and process high volume varied workload with a high level of accuracy
- Demonstrated ability to make decisions, exercise good judgement, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Demonstrated satisfactory work performance and attendance history
If this sounds like you and you feel ready to build your career within heath care, apply now and let us know why you would be a great addition to our team.
This is a Temporary contract for up to Six (6) months.
Job Type: Temporary Full Time
Hours (subject to change): 37.5 hours per week; due to the nature of the position, additional hours may be required
Vacancy Type: New/Replacement Vacancy
Vacancies: 1
Employee Group: Non-Union
