Job hours: Night shift Sunday, Monday and Wednesday 11pm - 7am.
We are looking for a front desk agent to handle guest check-in, check-outs, performing administrative duties processing payments, and providing customer service by answering inquiries and resolving issues. Previous experience with customer service preferred.
Key Responsibilities:
- Handle guests check-in, check-outs, walk-in guests, take new reservations and change room reservation requests
- Handling breakfast
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquires about the hotel and its services through the telephone, email, or in-person
- Folding laundry
- Coordinating with housekeeping to prioritize room cleaning
- Ensure the lobby and front desk area are clean, tidy, and welcoming throughout the shift.
Job Type: Part-time
Pay: From $17.60 per hour
Work Location: In person
