Company Overview
CANNON INDUSTRIES LTD. has been a dedicated player in the manufacturing industry since 1992, committed to quality and customer satisfaction. Our core values include honesty, integrity, and a supportive work environment where every team member's contribution is valued.
Summary
We are seeking a Customer Service Representative to join our team in <LOCATION>. This role is vital in ensuring our customers receive exceptional service and support, reflecting our company's commitment to excellence and integrity.
Responsibilities
- Handle customer inquiries via phone and email with professionalism and efficiency.
- Maintain accurate data entry records including orders and quotations to support business operations.
- Communicate effectively in English both written and verbal.
- Promote our products through upselling and cross-selling techniques.
- Provide solutions and support that enhance customer satisfaction.
- Collaborate with team members to improve service processes.
- Maintain a positive attitude and uphold phone etiquette standards.
- Qualifications
- Minimum 2 years proven experience in customer service or related roles.
- Strong data entry skills with attention to detail, must have good basic math skills and know how to use a measuring tape
- Proficient in Microsoft 365
- Excellent communication and phone etiquette skills.
- Ability to analyze situations and provide effective solutions.
- Sales experience or aptitude for upselling is a plus.
- A friendly, professional demeanor with a focus on customer satisfaction.
- Call-To-ActionReady to make a difference in a company that values honesty and integrity? Join us at CANNON INDUSTRIES LTD. and become part of a team that cares about your growth as much as our customers' satisfaction. Apply now to embark on a rewarding career journey.
Pay: From $24.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
