Client & Family- Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.
The Service Coordinator will provide scheduling support to the In-Home Services team. The Service Coordinator will utilize scheduling software administrative tasks related to the operation of programs and will assist/liaison with staff for the implementation and maintenance of all services.
ACCOUNTABILITIES
Client and Family Centric Care Delivery
- Plans, organizes, and schedules the service delivery for clients including such services as homemaking, personal care, medication assistance, grocery shopping, transportation, and security checks.
- Completes client intake for the In-home Support department, receives referrals through HPG as needed including pre-screener assessments.
- Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their scheduling support needs.
- Supports clients with medication reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
Planning and Organizing
- Schedules personal support workers to accommodate new client referrals or to change from existing schedules, and to back-fill staff absences.
- Reconcile and complete payroll information for PSWs.
- Inputs and maintains case notes and regularly reviews clients’ Care Plans, complete documentation.
- Inputs and maintains case notes and regularly reviews clients’ Care Plans, completes documentation.
- Creates, maintains, and updates client files.
Customer Services
- Provides customer service support to clients and their caregivers and assists in navigating Lumacares support services and community resources as required.
- Manage inquiries by providing information to callers and direct phone calls when necessary
- Support department coverage including Home at last, Meals on Wheels reception, as needed.
Collaboration
- Collaborates with Team, Service Coordinators, Care Navigators and Supervisor to ensure scheduling and planning of personal support service are accurate and appropriate
- Assists clients/caregivers in connecting clients to internal and external resources, as appropriate.
- Documents and informs Supervisor of any incidents or emergency situations
- Promotes a collaborative work environment among staff and supports team building activities
- Participate in Team Meetings and Lumacare events and Townhalls
- Collaborates with our Home and Community Care, Toronto Community Housing Corporation and other external partners as necessary.
- Participate in internal and external committees/meetings, training sessions
Administration and other tasks
- Supports staff in the delivery of safe and effective services which meet client care needs,
- Committed to quality improvement and upholding organization standards.
- Maintains knowledge, observes, practices and enforces appropriate procedures in regards to safety, quality and environmental standards.
- Provides support on Statutory Holidays, weekends and evenings as needed.
- Performs other duties as required
SCHEDULE
- 37.5 hours per week
- Monday to Friday: 8:00 AM - 4:00 PM or 830-430 for the first 3 months then transition to a rotational schedule which will include Saturdays and Sundays 3-11.
- Floater role requires flexibility and the ability to work the hours required by the organization
- Role will be hybrid after the first three months of in-person training, then move to 2 days in office per week.
ROLE REQUIREMENTS
- Bachelor’s degree in health administration or related Health services degree, Medical Administrative Certificate or relevant education and work experience.
- Experience in customer service, staff scheduling and in payroll required.
- Experience working with vulnerable populations, older adults with Alzheimer’s Disease and related Dementias, disabilities, mental health, addictions, and other special needs.
- Demonstrates excellent knowledge and skill in customer service, person centered care and scheduling software.
- Demonstrates integrity, accountability and commitment to continuous improvement.
- Strong organizational and time management skills.
- Excellent computer skills, including proficiency in word processing, spreadsheet, and database applications (Word, Excel, Outlook, Microsoft Suite, Teams).
- Knowledge of Medical Terminology and Alayacare software considered an asset
- Immunization for tuberculosis, chickenpox, mumps, and hepatitis B.
- Current Vulnerable Sector Police check required completed within last 12 months is required.
- This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.
Does this sound like what you’ve been looking for? Apply today!
Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.
Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.
Job Types: Full-time, Permanent, Fixed term contract
Pay: $41,496.00 per year
Benefits:
- Casual dress
- Company events
- Employee assistance program
- On-site parking
Application question(s):
- Do you have a diploma or certificate in healthcare or social work?
- Do you have any qualifications or certifications in administration?
Experience:
- working with older adults: 1 year (required)
- staff scheduling and payroll: 1 year (required)
- Administrative: 1 year (required)
Work Location: Hybrid remote in North York, ON M3K 1G6
