JOB DESCRIPTION
Seasonal Room Attendant
Hampton Inn by Hilton Calgary Downtown
Managed by Triple One Properties Ltd.
Join our team as we prepare to launch the Hampton Inn by Hilton Calgary Downtown! We are seeking a dedicated and detail-oriented Room Attendant. You will play a crucial role in delivering clean, comfortable, and well-maintained rooms for our guests.
Key Responsibilities
As a Room Attendant you will report directly to the Housekeeping Supervisor and Executive Housekeeper. You are responsible for maintaining the cleanliness of the guest rooms and You will provide friendly, authentic and efficient housekeeping service to our guest in line with the Hilton’s “Hamptonality” spirit. Your responsibilities include:
Housekeeping Service and Operations
· Clean and maintain guest rooms, bathrooms, and public areas in accordance with Hilton’s brand standards.
· Change bed linens, vacuum, dust, mop and sanitize surfaces to ensure cleanliness and guest satisfaction.
· Replenish guest room amenities such as towels, toiletries, coffee and linens.
· Report maintenance issues, damages or safety concerns to the Housekeeping Supervisor or Maintenance team.
· Ensure all housekeeping carts and supplies are stocked, organized and ready for daily operations.
· Clean public areas such as lobbies, hallways, bathrooms, ensuring all areas are well maintained.
Guest Satisfaction
· Create a welcoming and pleasant environment for guests by maintaining a high level of cleanliness and attention to detail.
· Respond promptly to guest requests for extra linens, towels, or other amenities with a courteous and professional demeanor.
· Ensure that all guest request for room changes or other accommodations are addressed with care and urgency.
· Assist in maintaining a quiet and peaceful atmosphere for guests during your shift.
Team Development
· Foster a positive respectful and inclusive team environment by working cooperatively with fellow housekeeping attendants, front desk agents, maintenance and management.
· Actively participate in team meetings, ongoing training, and Hilton brand initiatives.
· Share guest feedback and observations with team members and supervisors to support continuous improvement,
· Support new team members by helping, answering questions, and helping with onboarding when appropriate,
· Take initiative in cross-training opportunities to enhance knowledge of other hotel departments and improve operational flexibility.
Safety and Compliance
· Adhere to all hotel safety policies and procedures, including proper handling and storage of cleaning products and equipment.
· Follow Hilton’s Health and Safety Standards to ensure the cleanliness of rooms and public spaces.
· Report safety hazards or incidents immediately to management and follow up as required.
· Ensure privacy practices and proper handling of confidential guest records are always maintained.
· Maintain safe working conditions and report maintenance issues for immediate resolution.
· Respond calmly and effectively to emergencies such as fire alarms, medical incidents or power outages, following established hotel protocols.
Additional Responsibilities
· Assist with special projects or administrative duties assigned by the management team,
· Support other operational areas during peak periods or emergencies to maintain guest satisfaction.
· Perform other related tasks as assigned by the Housekeeping Supervisor and leadership team.
· Performs other related duties and responsibilities as assigned to support the overall success and operational needs of the organization.
Qualifications & Requirements
Education & Experience
· Previous housekeeping or cleaning experience preferred but not required.
Skills & Attributes
· Positive and outgoing personality with strong communication skills.
· Ability to work under pressure and make decisions effectively and in a timely manner.
· Strong attention to detail and organizational skills.
· Ability to perform job duties and must be able to lift up to 50 lbs.
· Flexibility to adapt to changing business demands and work schedules, including evenings and weekends.
Why Join Us?
At the Hampton Inn by Hilton Calgary Downtown, Housekeepers are the heart of our hotel! Join a team driven by purpose, attention to detail, and a commitment to delivering a positive guest experience. If you are passionate about cleanliness, leadership, and teamwork, we would LOVE to hear from you!
Job Type: Seasonal
Experience:
- room attendant: 1 year (required)
Language:
Work Location: In person
