Looking for an exciting opportunity that combines your sales expertise with exceptional customer service skills? HERD is seeking a talented Account Representative to join our team. As a fully bilingual (verbal and written) communicator with a problem-solving mindset, you have the chance to make a real impact by fostering positive client interactions, resolving challenges, and contributing to the growth and success of our team. This position requires at least one year of experience in the transportation/service desk area (exclusive)
At HERD, we truly value our employees and the contributions they make. Our commitment to improving the industry for our employees and customers is evident in the quality of our products, the relationships we build, and the exceptional service we provide.
Since our establishment in 2003, we have become a leading North American Transportation market force. We are revolutionizing the industry with our sought-after product lines, such as Truck Guards, Grille Guards, Pickup Truck Guards, and Truck Accessories. Our Engineering team is working on an exciting new product line that will take us into the green market and ensure our long-term success. At HERD, it's not just about products, it's about making a difference in the industry.
As an Accounts Representative, your role will involve:
- Understanding customer needs, preferences, and goals while providing personalized assistance and support.
- Proactively communicating with customers to address inquiries, resolve issues, and ensure their satisfaction.
- Identifying opportunities to upsell and cross-sell our HERD products.
- Collaborating with internal teams to develop and execute customer retention and growth strategies.
- Managing order processing, coordinating with production, shipping, and logistics departments, and resolving any discrepancies.
- Maintaining accurate records of customer interactions, transactions, and complaints.
- Providing technical support and troubleshooting guidance to customers.
- Working closely with the sales team to ensure prompt and effective resolution of complex customer inquiries.
- Representing HERD at industry events, trade shows, and customer meetings as necessary.
- Fluency in English and Punjabi (spoken and written).
- Post-secondary education in business administration, marketing, or a related field is preferred, but previous experience will also be considered.
- At least one year of experience in sales, customer service, or marketing.
- Knowledge of the trucking/automotive or manufacturing industry is a plus.
- Ability to work from a home office and be available during Central North America (CST) hours.
- Excellent interpersonal communication skills in both verbal and written forms.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using customer relationship management (CRM) software.
- Technical aptitude and the ability to grasp complex product details.
- Strong team player with the ability to collaborate effectively across departments.
We appreciate all applicants for their interest; however, only those who meet the qualifications will be contacted for an interview.