The General Clerk is responsible for providing administrative and customer service support related to Police Records Check (PRC) processing. This position serves as a point of contact for clients, responding to inquiries through online portals, email, and telephone while ensuring all record check requests are complete, accurate, and compliant with applicable policies and procedures.
The General Clerk conducts detailed reviews of Police Records Check applications, performs searches of police databases including CPIC, PIP, and Niche, and prepares and releases records check results. The position requires a high degree of accuracy, attention to detail, confidentiality, and discretion when handling sensitive information. Working both independently and collaboratively, the General Clerk maintains accurate records, supports efficient service delivery, and provides professional customer service in a fast-paced office environment.
Recruitment Process
The Port Hope Police Service is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs and identity are respected.
We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitrment process in accordance with the Accessibility for Ontarians with Disabilities Act.
Applications will be reviewed but only those candidates selected for an interview will be further contacted by Human Resources.
Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.
