About us
Ashley HomeStore is a small business in Kamloops, BC V2C 3Z5. We are professional, customer-centric and inclusive.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Relaxed atmosphere
Responsibilities:
- Assist sales associates with writing up sales, ordering, and scheduling deliveries.
- Maintain customer records, transactions and reconcile daily transactions
- Handle incoming and outgoing mail, faxes, and emails
- Perform general clerical duties such as filing, photocopying, and scanning documents
- Assist with inventory management, ordering and receiving
- Provide administrative support to the office staff and management as needed
- Acting as a working member of the front-desk team (processing payments; processing financing applications; taking incoming/outgoing calls, answering customer inquiries, etc.);
- Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
- Reviewing delivery/pick-up issues – proactively reaching out to customer and working on solutions to remedy the situation;
- Reviewing the daily cash close and safe balances, ensuring all amounts balance;
- Ensuring financial programs are sold accurately;
- Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
- De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
- Offering financing to customers at time of sale; tracking any customer objectives;
- Filling in for other front-desk staff as needed (e.g., vacation days, sick days, etc.)
- Other duties as necessary to help achieve store success;
Requirements:
- Proficiency in using Google Suite (Gmail, Google Docs, Google Sheets)
- Excellent communication skills, both verbal and written
- Basic understanding of book-keeping
- Strong organizational skills with the ability to multitask and prioritize tasks
- Attention to detail and accuracy in data entry and record keeping
- Friendly and professional demeanor with excellent customer service skills
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of management.
Job Types: Full-time, Permanent
Pay: $18.25-$22.00 per hour
Benefits:
- Casual dress
- Extended health care
- On-site parking
Ability to commute/relocate:
- Kamloops, BC V2C 3Z5: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
