Job Summary
New West Metals Inc. is a growing metal service center. The company offers a dynamic work environment, competitive compensation, and benefits, and positive carrier development and advancement opportunities.
As our business continues to expand, we are seeking a motivated and customer-focused Inside Sales Representative to join our team and contribute to our continued success.
In the role of Inside Sales Representative, you will be responsible for providing exceptional customer service, processing quotations and orders, managing customer inquiries, and coordinating with purchasing, operations, and logistics to ensure customer requirements are met. This role serves as a key point of contact for customers and helps drive sales growth through proactive account support and relationship management.
The ideal candidate is organized, customer-focused, detail-oriented, and capable of thriving in a dynamic and collaborative environment
Responsibilities
- Executing customer order inquiries, including the process of sourcing various materials, as required, and setting/negotiating final pricing for customers,
- Building and fostering strong customer relationships, with a clear strategy to grow the business,
- Proactive sales activities to initiate new orders and to cross-sell across our full product offering,
- Support members of the Sales Team and Management with responding to customer inquiries promptly, with detail and accuracy,
- Manage and assist all walk-in and call-in customer inquiries,
- Processing Purchase and Sales orders with vendors and customers accurately and proficiently,
- Demonstrated ability to multi-task under pressure, while maintaining a high degree of accuracy,
- Working collaboratively with the Freight Coordinator to book and manage supply chain logistics,
- Coordinating with the warehouse regarding all storage, cutting, and handling instructions,
- Communicate with the Sales Team and Management on sales quotes and strategies,
- Build and maintain positive relationships with all colleagues, suppliers, and vendors,
- Work and collaborate with Management to leverage the company’s programs (Ex: ERP),
- Other duties as required.
Qualifications and Core Competencies
- Minimum of 2 years of sales and customer experience
- Min. Grade 12 education (or equivalent). Post-secondary education is an asset
- Strong business acumen, including an ability to analyze and present multiple variables,
- Positive outlook with an ability to problem-solve and operate independently,
- Customer focus and detailed oriented with an emphasis on planning and organization,
- Experience with Microsoft programs (Word, Excel, Outlook),
- Excellent verbal and written communication skills,
- Strong work ethic and dedication to team and individual performance.
Pay: From $60,000.00 per year
Benefits:
- Dental care
- On-site parking
Work Location: In person
