Job Summary
We are seeking a knowledgeable and customer-focused Service Writer to join our automotive service team in St Claude ,MB. The ideal candidate will serve as the primary point of contact for customers, accurately documenting vehicle issues, recommending necessary repairs, and ensuring a smooth communication flow between customers and technicians. This role requires strong organizational skills, mechanical understanding, and excellent customer service abilities to enhance the overall service experience.
Responsibilities
- Greet customers promptly and professionally upon arrival, establishing a positive rapport.
- Listen carefully to customer concerns regarding vehicle performance or issues.
- Write detailed service orders by accurately documenting vehicle problems and customer requests.
- Communicate effectively with technicians to relay repair needs and estimated timelines.
- Sell services or repairs when appropriate, based on mechanical knowledge and dealership offerings.
- Handle cash transactions and process payments efficiently and accurately.
- Maintain clear records of services performed, parts used, and customer interactions.
- Follow up with customers regarding vehicle status, additional recommendations, or post-service feedback.
- Assist in promoting dealership services and products to enhance sales opportunities.
Requirements
- Previous experience is highly preferred.
- Mechanical knowledge or experience with automotive repair is advantageous.
- Strong customer service skills with the ability to communicate technical information clearly.
- Experience in sales or upselling services/products is a plus.
- Ability to handle cash transactions accurately and responsibly.
- Excellent organizational skills with attention to detail in documentation.
- Ability to work efficiently in a fast-paced environment while maintaining professionalism.
- Prior experience as a Service Writer or in a similar role within an automotive dealership is desirable.
Pay: $18.00-$25.00 per hour
Work Location: In person
