The Strategic Customer Analyst is a data‑driven, customer‑facing liaison who deepens partnerships with assigned accounts and turns insight into action. Reporting to the Customer Relationship Team Leader, this role aligns Sales and Supply Chain plans with customer forecasts and activity, translates complex data into clear recommendations, and leads cross‑functional collaboration to improve service levels, minimize non‑compliance, and drive continuous improvement. Success is measured by proactive promotional planning, timely issue resolution, and measurable gains in in‑stock, OTIF, and customer satisfaction, enabled by advanced analytics, crisp communication, and disciplined execution.
- Strengthen business synergies between Irving and assigned customers through strategic customer collaboration.
- Analyze and align customer data and forecasts with internal Sales and Supply Chain teams to optimize engagement and support allocations.
- Conduct promotional reviews and root cause analyses to drive process improvements.
- Lead and implement continuous improvement initiatives.
- Establish and maintain KPIs and data visualizations to monitor customer engagement and performance.
- Review promotional forecasts and coordinate volumes to minimize excess inventory and maximize customer satisfaction.
- Monitor customer activity and inventory levels to ensure targets are met.
- Investigate non-compliance deductions through customer collaboration and review of data.
- Recommend adjustments to customer strategies based on upcoming activities and data trends.
- Drive improvements in service levels by closing gaps between customer expectations and deliverables.
- Maintain strong customer partnerships through ongoing collaboration and communication.
At Irving Consumer Products , we know the key to success is our people.
We are a leading manufacturer of premium quality tissue products – including national brands Royale® in Canada and Scotties® in the US - and private label. We also produce baby diapers under our Royale® brand as well as private label diapers and training pants for North American retailers.
We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Consumer Products, was declared carbon neutral for the first time in 2020 and each full year since.
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
