At BMW/MINI St. John's, we are looking for an energetic, team player to join our Service Department as a Service Advisor. They will represent our brand image and provide a positive customer experience to all. As a Service Advisor, you’ll provide excellent service, with a goal to serve and maintain great relationships with our clients. If you love people and problem-solving, you’ll fit right in!
The best candidate for our Service Advisor role would have prior service/parts advisor or considerable retail/food service experience in a professional environment. As well as a shared goal to serve and maintain great relationships with our clients. This position offers performance incentives beyond the hourly rate of pay, resulting in an annual earning potential of $70,000-$90,000+.
A day in the life…
- Greeting customers, listening to requests, scheduling appointments, and estimating costs.
- Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable.
- Confirming warranty and service contract coverage by examining customer records and papers; explaining provisions and exclusions.
- Assisting with the coordination of alternate transportation such as rental car reservations or shuttle service.
- Working with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
- Contacting customers to obtain authorization for repairs as suggested by a technician, as well as to notify them that the repairs are completed and their vehicle is ready for pick-up;
- Receiving payment for the work completed, handle cash or credit transaction, and ensure customer satisfaction.
What You Bring To CAG…
- Ability to start shift at 7:30am and work until 5:00pm Monday to Friday. Overtime as needed.
- Proficient with computers and technology; experience with CDK software preferred.
- Identifies and resolves problems in a timely manner.
- Ability to perform under pressure and deescalate situations.
- Highly organized with the ability to multi-task and work in a fast-paced environment.
What We Require From You…
- High School Diploma or equivalent.
- 1+ years’ experience in the service industry is a MUST.
- Valid Class 5 Drivers License with a Driver's Abstract.
- Record of Conduct
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: $18.00-$21.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
