We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations. A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle. A Service Advisor is expected to provide exceptional service to each and every customer, at all times.
Wage rate based on experience.
Description of Duties/Expectations:
- Acknowledge walk-in customers immediately upon their arrival
- Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
- Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep shop Manager informed of any problems regarding shop or customer related matters
- Schedule service appointments for customers,
- Prepare and relay work orders,
- Keep records of all customer interactions and transactions.
Knowledge, Skills and Abilities:
- Experience in a sales or customer service role involving automotive service, tires, parts and accessories
- Experience in the tire and auto service industry an asset
- Demonstrated customer service skills
- Basic knowledge of computer systems
- Valid driver’s license
- Some knowledge of tools and equipment
- Strong organizational skills
- Strong time management skills
- Ability to communicate effectively
- Ability to work unsupervised and independently
- Ability to work in a team environment
- Automotive repair and preventative maintenance sales
We offer competitive salaries, benefits, and a pleasant environment with room to grow. We also offer staff discounts on parts and tires at all of our stores and shops.
Join the Beverly Tire & Auto Team
Does this sound like the job for you? Then don’t hesitate to apply! We would love for you to join our team. When you submit your application, please know it will not only be considered for this position, but for any open position we have in the area.
Applicants being considered for this position will hear from us directly to discuss the next steps of our recruitment process.
At Beverly Tire & Auto we are committed to furthering an inclusive, accessible and diverse work environment. We offer accommodation, upon request, to applicants throughout our recruitment, assessment, and selection process.
If you require accommodation or support, please do not hesitate to contact our Human Resources department.
Pay: $24.00-$26.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Vision care
Work Location: In person
