InteriOmasters is a leading wallpaper and wallcovering company specializing in premium wallpapers, wall panels, custom murals, marble sheets, and installation services. We are passionate about transforming residential and commercial spaces while providing exceptional customer service and attention to detail.
We are seeking a highly organized, proactive, and detail-oriented Client Communications & Office Coordinator to support our growing team. This role is ideal for someone who excels in customer communication, administration, and ensuring day-to-day operations run smoothly.
Key Responsibilities:
- Answer incoming phone calls professionally and efficiently.
- Respond promptly to customer inquiries through phone, email, Facebook Messenger, Instagram, and other communication channels.
- Manage and monitor Meta (Facebook & Instagram) message conversations to ensure timely follow-up and conversion opportunities are not missed.
- Maintain excellent written communication standards across all customer interactions.
- Schedule consultations, appointments, site visits, and meetings.
- Coordinate communication between clients, sales representatives, installers, and management.
Customer Service Excellence
- Provide a positive and professional first impression for all clients.
- Follow up with leads and existing customers as required.
- Ensure all customer inquiries are handled accurately and professionally.
- Identify opportunities to improve communication workflows and customer experience.
- Go above and beyond to ensure no client inquiry or communication falls through the cracks.
Qualifications
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Professional phone etiquette and customer service skills.
- High attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities effectively.
- Self-motivated, dependable, and proactive.
- Comfortable using Facebook, Instagram, Messenger, email, and basic office software.
- Previous administrative, customer service, office coordination, or communications experience is preferred.
What We're Looking For
The ideal candidate is someone who takes ownership of their work, communicates exceptionally well, and genuinely enjoys helping clients. You are highly organized, diligent, and capable of managing multiple tasks while maintaining a professional and positive attitude. You take pride in ensuring every customer interaction reflects the high standards of InteriOmasters.
Pay: $18.25-$20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
