Job Summary
We are seeking a dedicated IT Help Desk Support specialist to provide technical assistance and support to our internal users. The ideal candidate will possess strong troubleshooting skills across various operating systems and hardware, with a focus on delivering exceptional customer service. This role involves resolving a wide range of IT issues related to software, hardware, networking, and security, ensuring smooth daily operations for our organization. The position offers an opportunity to work in a dynamic environment, supporting diverse technologies including Windows, macOS, Linux, and network infrastructure.
Responsibilities
- Provide first-line technical support via help desk tickets, phone, and email for hardware, software, and network issues
- Troubleshoot and resolve problems related to operating systems such as Windows, macOS, and Linux
- Assist users with desktop support including Microsoft Office applications and other productivity tools
- Manage and support computer networking issues including LAN connectivity and firewall configurations
- Support VPN access and resolve related connectivity issues for remote users
- Utilize ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents and resolutions
- Perform hardware diagnostics and coordinate repairs or replacements as needed
- Configure and troubleshoot computer hardware components and peripherals
- Assist with software troubleshooting including operating system updates and application errors
- Collaborate with IT team members on projects involving network security, firewall management, and system upgrades
- Maintain clear communication with end-users to ensure timely resolution of issues and excellent customer service
Experience
- Proven experience in IT support or help desk roles supporting Windows, macOS, Linux operating systems
- Familiarity with computer networking concepts such as LAN setup, VPN configuration, and firewall management
- Hands-on experience with troubleshooting software issues using tools like ServiceNow, Jira, or BMC Remedy
- Knowledge of desktop support procedures including hardware diagnostics and peripheral setup
- Strong understanding of IT support best practices with excellent communication skills for user interaction
- Experience working with operating systems such as Windows 10/11, macOS (latest versions), Linux distributions is preferred
- Ability to handle multiple priorities efficiently in a fast-paced environment
This position is ideal for individuals passionate about technology support who thrive on solving complex problems while providing outstanding customer service.
Pay: $17.75-$36.02 per hour
Benefits:
- Casual dress
- Disability insurance
- Employee assistance program
- Flexible schedule
- Housing allowance
- Life insurance
- Tuition reimbursement
- Work from home
Work Location: Remote
