Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Note: Must already be legally entitled to work in Canada to be considered for the position
Job Description
Specific Roles and Responsibilities That Create the Essential Toronto Experience:
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Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
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Provide effective, fast service in a friendly manner
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Check in and out hotel guests according to standards and policies
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Answer incoming calls
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Monitor for special rates and billing arrangements
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Ensure the highest level of guest satisfaction by addressing concerns promptly
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Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
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Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
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Keep front desk organized, tidied, and sanitized up to ALL Safe policies
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Ensure front desk is stocked with essential material
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Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
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Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
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Make certain to be familiar with fire and emergency procedures
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Other responsibilities connected with Front Office may be required
Qualifications
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Previous front desk/reception experience a strong asset
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Must have effective communication skills
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Knowledge of Microsoft Windows XP an asset
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Knowledge of Micros PMS/Opera an asset
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Must have a good command of the English language
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Hotel/Hospitality degree or diploma an asset
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Available for shift work including weekends and holidays
Physical Aspects of Position (included but not limited to):
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Constant standing and walking throughout shift
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Frequent lifting and carrying up to 30 lbs
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Constant kneeling, pushing, pulling, lifting
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Frequent ascending or descending ladders, stairs and ramps
Additional Information
What is in it for you:
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Employee benefit card offering discounted rates at Accor properties worldwide
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Complimentary duty meal
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Learning programs through our Academies
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Opportunity to develop your talent and grow within your property and across the world!
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Ability to make a difference through our Corporate Social Responsibility & Sustainability activities
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Access to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
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Paid time off including vacation, sick and statutory holidays
- Note: Waiting times or other criteria may apply to qualify for some of the above
