Customer Service / Technical Support Associate
Job Type: Full-time
Location: Burnaby, BC V5J 4V6
Pay: $20.00–$25.00 per hour
Company Overview
We are a fast-growing technology company based in Canada, providing innovative smart technology products and services. As our business continues to expand, we are looking for a proactive, detail-oriented, and tech-minded Customer Service / Technical Support Associate to join our Vancouver headquarters.
This is a full-time entry-level opportunity suitable for candidates who enjoy helping customers, solving problems, and learning how technology products operate in real business environments. New graduates are welcome to apply.
Job Description
As a Customer Service / Technical Support Associate, you will be one of the primary points of contact for our customers, users, building managers, and business partners. You will provide professional customer service, assist with first-level technical troubleshooting, and support daily operations related to our smart locker systems, mobile app, and internal support platforms.
This role is ideal for someone with strong communication skills, a problem-solving mindset, and an interest in customer support, technical support, product operations, or IT-related roles.
What You’ll Do
- Respond to customer inquiries via phone, email, and internal support channels in a timely and professional manner
- Provide first-level technical support for product-related issues, including account access, app usage, pickup code issues, system questions, and basic troubleshooting
- Assist residents, customers, building managers, and partners with product usage and service follow-ups
- Document customer interactions, service requests, issue details, and resolutions accurately in the system
- Identify recurring issues and escalate technical problems to the internal IT/Product team when needed
- Gather customer feedback and communicate product-related suggestions to the relevant internal teams
- Support customer onboarding and provide clear guidance on how to use our smart systems
- Assist with basic system testing, issue tracking, data checking, and operational support projects as needed
- Work closely with internal teams to improve customer experience and support efficiency
What We’re Looking For
- Legally eligible to work in Canada
- Fluent in English, with strong verbal and written communication skills
- Mandarin and/or French language skills are considered a strong asset
- Education or coursework in Computer Science, Information Technology, Software Engineering, Information Systems, or a related technical field is considered an asset
- Previous experience in customer service, call centre, help desk, technical support, SaaS/product support, internship, or co-op experience is an asset
- New graduates are welcome to apply
- Comfortable using web-based platforms, mobile apps, ticketing systems, and internal dashboards
- Strong problem-solving ability and willingness to learn technical product knowledge
- Patient, professional, detail-oriented, and able to handle multiple support requests
- Able to communicate clearly with both customers and internal teams
- Able to work independently while also contributing to a team environment
Nice to Have
- Computer Science, IT, or technical academic background
- Previous co-op, internship, or project experience related to technology, software, systems, customer support, or operations
- Experience troubleshooting mobile apps, web platforms, user accounts, or system-related issues
- Experience working with customers by phone or email
- Interest in smart technology, SaaS products, logistics technology, or property technology
Why Join Us
- Full-time opportunity in a growing technology company
- Entry-level position suitable for new graduates
- Hands-on experience with smart technology products, customer-facing systems, and technical support workflows
- Training provided
- Opportunity to work with customer support, operations, IT, and product teams
- Friendly and collaborative team environment
- Growth and learning opportunities
Schedule
- Full-time scheduled shifts, typically 9:00 AM–5:30 PM or 12:00 PM–8:30 PM
- Monday to Friday availability is required
- Availability to work one weekend day is also required
- Schedules will be arranged based on business needs and may include weekday and weekend coverage
- Occasional holiday coverage may be required depending on business needs
- Initial training may require in-person attendance during regular business hours
Benefits
- Casual dress
- Work-from-home flexibility may be available for afternoon and weekend shifts
- Paid training
- Growth and learning opportunities
Work Location
Hybrid remote in Burnaby, BC V5H 4M2
Application Deadline
Friday, July 17, 2026
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- On-site parking
- Vision care
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada? Please specify your current work authorization status.
Please indicate your current status:
Canadian Citizen
Permanent Resident （PR)
Work Permit / Working Visa — please specify the type
Student Visa / Study Permit — please specify your work eligibility
Other — please explain
If you are currently on a visa or permit, please provide the expiry date.
Candidates on a visa or permit should have at least 18 months of valid work authorization remaining.
- Do you have previous customer service, technical support, help desk, internship, or co-op experience?
Experience:
- Technical support: 1 year (required)
Work Location: In person
