OVERVIEW
Our client designs, manufactures and delivers high-precision survey solutions that ensure a secure digital chain of custody and complete data traceability. Their development is 100% in-house, including firmware, hardware, and software, giving full control over every component ensuring reliability in the most demanding environments.
Their delivery for critical, high-precision data for operations enables safer, more efficient, and better informed geological, structural, and operational decision making, ensuring compliance with QHSE standards at every stage.
The Field Engineer will deliver technical support services to clients using products, services, and solutions within the local region for borehole trajectory measurement technology. It will involve technical support to clients in the field, ensuring proper tool performance, and maintaining high standards of safety, quality and efficiency in service delivery, and continuous improvement efforts.
RESPONSIBILITIES
· Operate and maintain tools and equipment at customer locations as needed
· Execute established client contact plans to support sales teams with product launches and strengthen client relationships through customer support and service
· Act as first point of contact for complex client issues, ensuring timely and effective resolution
· Resolve client inquiries and concerns, escalating complex matters to ensure appropriate response times
· Conduct tool training for colleagues and customers and contribute to technical documentation and records
· Follow daily plans for tool repair and preventative maintenance and ensure calibration and quality control documentation is maintained
· Prepare service reports and project documentation for clients and internal use
· Maintain inventory of supplies, consumables, and spare parts
· Ensure compliance with local and company safety procedures including JSA, permits to work, hazard assessments, etc.
REQUIREMENTS
· 2 years of experience in related role (mining industry preferred)
· Strong understanding of industry processes and experience in drilling and mining
· Background in Geology, Mining Engineering, Industrial Systems Engineering or equivalent
· Solid knowledge of drilling optimization, rock characterization, and data analytics
· Highly organized with excellent attention to detail
· Strong written and verbal communication skills
· Basic mining and drilling principles
· Knowledge of downhole survey tools and principals, structural geology/mining tech and a strong asset
· Interpretation of technical and engineering drawings
OUR CLIENT OFFERS a competitive salary, annual bonus opportunity, comprehensive benefits package, continuous professional development and more.
ABOUT CALSTONE SEARCH
Calstone Search is the permanent search division of Workforce Inc. successfully supporting companies with their recruitment needs with a core focus on talent in the natural resources and heavy industries.
IND5
Job Types: Full-time, Permanent
Pay: $70,000.00-$90,000.00 per year
Benefits:
- Company car
- Dental care
- Extended health care
- Paid time off
- Profit sharing
Application question(s):
- Do you have hands-on experience with drilling operations, boreholes, or geological work (e.g., core logging, drill support, or downhole tools)?
- Do you have a background in geology, mining engineering, drilling or a related field?
Licence/Certification:
- Driving Licence (required)
Location:
- Greater Sudbury, ON (preferred)
Willingness to travel:
Work Location: In person
