Requisition ID: 12698
Number of Vacancies: 1
Department: Service Planning and Scheduling
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA
Employment Type: Regular - Hybrid
Vacancy: Existing
Weekly Hours: 35 Off Days: Sat-Sun Shift: Day
Posted On: May 20, 2026
Last Day to Apply: June 10, 2026 - extended
Reports to: Manager, Transit Scheduling
Note: Candidates who have already applied to this requisition are not required to submit a new application. Your existing application will be given full consideration.
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Come join our Service Planning and Scheduling team as a Supervisor, Transit Scheduling and be part of a team driving Toronto’s future!
Reporting to the Manager of Transit Scheduling, you will oversee and support the design, preparation, and implementation of schedules, crew guides, systems, and related data for your assigned area. You will ensure that operating schedules and systems are maintained in an efficient and cost‑effective manner, in full compliance with TTC policies and collective agreement provisions. In addition, you will provide guidance to staff, produce reports, manage administrative tasks, and support major system transformation initiatives.
Key responsibilities include:
- Overseeing, coordinating, and contributing to the design and preparation of schedules, crew guides, operator sign‑up boards, and related divisional data
- Ensuring schedules are developed efficiently, cost‑effectively, and in compliance with the collective agreement
- Supervising and mentoring Transit Schedule Writers and Trainees, including providing support on complex scheduling and crewing matters
- Communicating the impact of schedule changes on routes and services, and investigating related concerns or complaints
- Acting as the department representative with internal stakeholders and external vendors on technical, system, and divisional projects related to scheduling, crewing, and data analysis
- Supporting and contributing to major technical transformation initiatives, applying supervisory experience in system implementations, process improvements, and change management
- Developing and maintaining training materials and procedures for relevant systems and processes
- Monitoring and evaluating schedules, crew guides, and data analyses to identify opportunities for improved efficiency and cost savings
- Ensuring all required reports from scheduling and crewing systems are accurately produced and validated
- Promoting and supporting a respectful, inclusive, and accessible workplace in accordance with the Ontario Human Rights Code, AODA, and TTC policies, including removing barriers and facilitating accommodations as required.
- The successful candidate will also participate in the TTC Customer Service Ambassador Program.
- Gather information and conduct research
- Perform relevant mathematical calculations and statistical analyses
- Apply analytical skills
- Use office technology, software and applications
- Completion of a post‑secondary college diploma or university degree in a related field, or an equivalent combination of education, training, and experience.
Comprehensive knowledge of the full scheduling process, including experience with legacy computer systems, transit scheduling software, and Microsoft Office. Several years of public transit scheduling experience, with strong skills in computer‑based scheduling tools.
- Demonstrated experience leading or supporting major systems transformations.
- Ability to prioritize work, delegate tasks, and meet deadlines.
- Ability to use a systematic approach when managing projects and to provide clear progress reports.
- Strong organizational, interpersonal, verbal communication, and report writing skills.
- Demonstrated ability to coordinate and guide the work of others to achieve objectives.
- Knowledge of, or the ability to quickly learn, the Ontario Human Rights Code and related requirements, including accessibility and disability accommodation responsibilities for both employees and passengers.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
