This is not a typical Practice Manager position.
At Mind's Eye Neuro-Visual Optometry, we believe vision is about far more than seeing clearly. Every day we help children, adults and families overcome challenges related to learning, brain injury, concussion, dizziness, visual processing and neuro-visual disorders.
We are looking for an experienced Practice Manager who thrives in leadership, loves creating exceptional patient experiences, and wants to be part of something bigger than a traditional optometry practice.
If you're energized by leading people, improving systems, creating organization, and helping a team deliver life-changing care, we'd love to meet you.
About Us
Mind's Eye is a family-focused optometry practice pioneering a movement in neuro-visual care. We combine exceptional clinical care with compassion, innovation, education, and a commitment to transforming lives.
Our culture is built around:
- People first
- Growth and continuous learning
- Collaboration
- Excellence
- Compassion
- Innovation
- Making a meaningful difference
About the Role
As our Practice Manager / Patient & Culture Experience Leader you will oversee the daily operations of the clinic while creating an environment where both patients and team members feel supported, valued and cared for.
This is a leadership position that blends operations, team leadership, patient experience, and organizational excellence.
You'll work closely with the Practice Owner and leadership team to ensure the practice operates efficiently while maintaining the culture and values that make Mind's Eye unique.
Responsibilities
- Lead the day-to-day operations of the practice
- Support, coach and inspire the administrative team
- Create exceptional patient experiences from the first phone call through follow-up care
- Manage scheduling, workflow and clinic efficiency
- Help recruit, onboard and train new team members
- Maintain office systems, policies and standard operating procedures
- Coordinate team meetings and ongoing staff development
- Assist with HR administration and performance management
- Monitor key performance indicators and practice metrics
- Support marketing initiatives, community events and patient education
- Identify opportunities to improve systems and patient flow
- Work collaboratively with our doctors to ensure seamless patient care
Qualifications
We're looking for someone who brings both experience and heart.
Required:
- Minimum 3 years of leadership or office management experience
- Previous experience working in an optometry clinic (required)
- Strong understanding of optometric workflows, patient scheduling and insurance processes
- Experience supervising and mentoring team members
- Exceptional organizational and time management skills
- Strong communication and interpersonal skills
- High level of professionalism and emotional intelligence
- Comfortable learning new technology and software platforms
An asset:
- Experience with visual field testing, OCT, retinal imaging or pre-testing workflows
- Experience with electronic medical records (EMR)
- HR or recruiting experience
- Project management experience
- Interest in healthcare innovation or patient experience
Who You Are
- You naturally take ownership.
- You notice what needs to be done before someone asks.
- You enjoy creating structure while remaining flexible.
- You communicate with kindness while holding high standards.
- You enjoy solving problems.
- You love helping people succeed.
- You thrive in fast-paced environments where no two days look exactly the same.
- Most importantly, you care deeply about people.
What We Offer
- Competitive compensation
- Performance-based growth opportunities
- Health Spending Account
- Professional Development Allowance
- Ongoing leadership mentorship
- Opportunities to help shape and grow an innovative healthcare practice
- A supportive, collaborative team environment
- The opportunity to make a genuine difference in patients' lives every single day
Why Mind's Eye?
We're building more than a clinic.
We're building a movement.
If you're looking for a position where you can grow as a leader, contribute your ideas, and be part of transforming lives through vision care, we'd love to hear your story.
Please submit your resume along with a brief cover letter telling us why this opportunity resonates with you.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $25.00-$30.00 per hour
Work Location: In person
