Job Summary
Reporting to the Market Manager, the Assistant Market Manager is responsible for supporting the daily operation, supervision, and coordination of the Huu-ay-aht Market, including retail, food service, liquor agency, and customer service operations.
The Assistant Market Manager serves as the primary frontline operational leader, working alongside staff to ensure safe, efficient, customer-focused, and profitable operations. The position provides direct supervision to employees, coordinates daily staffing requirements, supports inventory and merchandising activities, oversees customer service delivery, and assists with operational planning and execution.
The Assistant Market Manager plays a key role in maintaining operational standards, training and developing employees, resolving day-to-day operational issues, and ensuring compliance with organizational policies and regulatory requirements.
The Assistant Market Manager assumes operational responsibility for the Market during periods when the Market Manager is absent and serves as Acting Manager when designated.
Responsibilities
- Supporting the daily operation of the Market, including retail, food service, liquor agency, and customer service activities.
- Supervising employees and ensuring operational standards are maintained.
- Coordinating staffing schedules, shift coverage, onboarding, and employee training.
- Supporting inventory management, merchandising, purchasing, and product presentation.
- Monitoring customer service standards and resolving operational issues.
- Conducting facility inspections and identifying maintenance requirements.
- Supporting financial controls, cash handling procedures, and operational reporting.
- Promoting workplace safety, regulatory compliance, and organizational standards.
- Acting on behalf of the Market Manager when required.
Operational Requirements
- Reside in Bamfield to effectively support business operations.
- Work in both office and operational environments, including retail, food service, warehouse, and customer service settings.
- Be available for flexible work hours including evenings, weekends, holidays, and peak tourism periods.
- Maintain professionalism, integrity, confidentiality, and positive working relationships.
- Maintain the physical ability to perform operational duties, lift supplies, stock shelves, move inventory, and complete facility inspections.
- Successfully complete required background checks, certifications, and training requirements.
- Become an active and positive contributor to the Bamfield community and HGB operations.
Education & Experience Requirements
- Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to successfully perform the role.
- Minimum three years of progressively responsible experience in retail, food service, hospitality, tourism, or customer service operations.
- Previous supervisory or leadership experience is preferred.
- Experience working with inventory management, merchandising, cash handling, and point-of-sale systems.
- Experience training and supervising employees is considered an asset.
- Experience working in Indigenous organizations, tourism operations, remote communities, or community-based businesses is considered an asset.
- Valid Class 5 Driver’s Licence is required.
- Food Safe certification is required.
- Serving It Right certification is required.
- Proficiency with Microsoft Office applications and point-of-sale systems.
Why Join HGB?
- Competitive salary
- Opportunities for growth and development
- Meaningful work supporting the Bamfield community
- Collaborative and supportive team environment
The successful candidate will demonstrate and uphold Huu-ay-aht Sacred Principles:
- ʔiisaak – Greater Respect
- ʔuuʔałuk – Taking Care Of
- Hišuk ma cawak – Everything is One
Why Join HGB?
- Competitive salary
- Opportunities for growth and development
- Meaningful work supporting the Bamfield community
- Collaborative and supportive team environment
Full job description available at https://www.hfngroup.ca/careers/
How to Apply
Please submit your resume and cover letter outlining your qualifications and interest in the position to: [email protected]. Applications will be accepted until the position is filled.
Pay: $65,000.00-$72,000.00 per year
Work Location: In person
