$17.60/hour + Monthly Performance Incentives | Full-Time | 37.5 Hours per Week
Start your career with AllianceOne, a Teleperformance company and global leader in customer experience solutions.
We are currently hiring Customer Service Representatives to support customers within the banking and financial services industry. In this role, you will assist customers with account inquiries, provide support, resolve issues, and deliver an exceptional customer experience through inbound interactions.
If you enjoy helping people, solving problems, and working in a fast-paced environment, we want to hear from you.
Why Join AllianceOne?
- Competitive hourly pay of $17.60/hour
- Monthly performance incentives of up to $355
- Paid training provided
- Stable full-time schedule
- Career growth opportunities within Teleperformance
- Collaborative and supportive team environment
What You'll Do
As a Customer Service Representative, you will:
- Handle inbound customer calls related to banking and financial services accounts
- Resolve account inquiries and provide accurate information
- Deliver professional and customer-focused service on every interaction
- Navigate multiple systems while speaking with customers
- Meet quality, productivity, and customer satisfaction goals
- Work collaboratively with team members and leaders to achieve performance targets
What You Bring
To be successful in this role, you should have:
- Minimum 1 year of call center experience or equivalent customer service experience
- Excellent English communication skills, both written and verbal
- Strong computer skills and the ability to learn new systems quickly
- Ability to type a minimum of 25 words per minute
- Strong multitasking skills while navigating multiple applications
- Problem-solving and analytical skills
- Ability to work effectively in a team environment
- Openness to feedback and coaching
Preferred Qualifications
Candidates with the following experience are strongly encouraged to apply:
- Supporting U.S.-based customers
- Auto finance or financial services experience
- Experience working with customer satisfaction metrics such as NPS or ESAT
Schedule & Training
Training Schedule:
Monday to Friday, 9:00 AM – 5:00 PM EST
Work Schedule:
37.5 hours per week
Monday to Friday
Must be available to work any shift between 8:00 AM and 8:00 PM
Work Location
75 Eglinton Ave East
Toronto, ON M4P 3A4
Employment Requirements
- Clear criminal background check required prior to start date
- Employment reference verification covering the previous 12 consecutive months in Canada or the United States
About AllianceOne
AllianceOne, a Teleperformance company, provides customer experience and account management solutions for leading organizations. We are committed to creating a diverse, inclusive, and supportive workplace where employees can build meaningful careers and grow professionally.
AllianceOne is an equal opportunity employer and is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code.
Job Type: Full-time
Pay: From $17.60 per hour
Work Location: In person
