Client Care Specialist (Full-Time)
Spot's Place | Daycare | Boarding | Training | Grooming
Pay: From CA$18.00 per hour (or based on experience)
About Us
Spot's Place is Regina's premier dog daycare, boarding, grooming, and training facility. Our mission is simple: provide exceptional care for dogs while delivering an outstanding experience for every pet parent who walks through our doors.
We're looking for an organized, outgoing, and highly motivated Client Care Specialist to become the face of our business. This is much more than a receptionist position—our front desk is the operational hub of Spot's Place.
If you're someone who loves working with people, enjoys staying organized, thrives in a fast-paced environment, and gets satisfaction from keeping everything running smoothly, we'd love to meet you.
Schedule
Full-Time
- Monday to Friday
- Rotating shifts:
- 6:30 AM – 2:30 PM
- 8:00 AM – 5:00 PM
What You'll Do
Every day is different, but your responsibilities will include:
- Welcome pet parents and provide exceptional customer service.
- Check dogs in and out for daycare, boarding, grooming, and training.
- Manage reservations and appointments using our booking software.
- Respond promptly to emails, phone calls, and client inquiries.
- Coordinate Meet & Greets for new daycare dogs.
- Prepare boarding paperwork, report cards, birthday cards, and client communications.
- Process memberships, packages, billing, refunds, and payments.
- Maintain accurate client accounts and dog profiles.
- Manage leads and follow-up communication with prospective clients.
- Work closely with daycare, grooming, and boarding teams to ensure a seamless client experience.
- Keep spreadsheets, reports, and operational records accurate and up to date.
- Assist with marketing tasks, social media content, and client engagement.
- Help maintain an organized, welcoming front lobby and reception area.
- Support the management team with administrative projects and daily operations.
What We're Looking For
The ideal candidate is:
- Exceptionally organized and detail-oriented.
- Friendly, outgoing, and confident speaking with people.
- Professional and dependable.
- Excellent at multitasking and prioritizing.
- Comfortable making decisions independently.
- A strong problem solver with excellent critical thinking skills.
- Highly computer literate and quick to learn new software.
- Advanced with Microsoft Excel and Google Sheets.
- Comfortable working with data, reports, and spreadsheets.
- Strong written and verbal communicator.
- Able to stay calm and efficient in a busy environment.
- Passionate about providing outstanding customer service.
Qualifications
Preferred experience includes:
- Reception or administrative experience.
- Customer service experience.
- Experience using scheduling or booking software.
- Strong computer skills (Microsoft Office and Google Workspace).
- Experience in the pet industry is an asset but not required.
Why You'll Love Working Here
- Monday–Friday schedule.
- A fun, positive workplace surrounded by dogs every day.
- Supportive management and an amazing team.
- Opportunities for growth and advancement.
- Employee discounts on our services.
- Every day is different—you'll never be bored!
This Job Is Perfect For Someone Who...
- Loves both people and dogs.
- Enjoys organization and creating efficient systems.
- Likes spreadsheets almost as much as puppies.
- Takes pride in accuracy and attention to detail.
- Wants to build a long-term career with a growing local business.
If you're looking for a role where you can combine exceptional customer service, organization, technology, and a love of dogs, we'd love to hear from you.
Apply today with your resume and tell us why you'd be a great fit for the Spot's Place team. Apply on indeed or send your resume and cover letter to [email protected]
Pay: $18.00 per hour
Work Location: In person
