About Haven
Haven Spa & Social Club is redefining what a spa can be.
Located in the heart of downtown Bracebridge, Haven is a luxury boutique spa built around the belief that wellness should be unhurried, social, and deeply restorative. We are creating a destination where exceptional service, beautiful design, genuine hospitality, and meaningful community come together.
As we continue to grow, we're looking for an exceptional leader to help shape the next chapter of Haven.
About the Role
This is not a traditional Spa General Manager position.
We're looking for someone who is passionate about leading people, creating unforgettable guest experiences, building strong teams, and continuously improving the way a business operates.
As Spa General Manager, you'll oversee the day-to-day operation of Haven while working closely with the Founder to bring the vision of the business to life. You'll lead an incredible team, champion exceptional guest experiences, oversee community events, support business growth, and help create one of Canada's most distinctive boutique spa destinations.
While you'll oversee the daily operation of Haven, you won't be doing it alone. You'll be supported by a strong senior leadership team, including our Team & Standards Lead and our Experience & Wellness Consultant, each bringing expertise in team development, service excellence, and guest experience. Together, you'll create an environment where both guests and employees thrive.
We're looking for someone with a strong background in esthetics, medical aesthetics, or spa leadership who is comfortable stepping into the treatment room when business needs require. While your primary focus will be leadership and operations, there may be occasions where you'll perform facial or esthetic services to support guest demand, staff absences, or special events.
What You'll Be Doing
As Spa General Manager, you will:
- Lead the day-to-day operations of Haven Spa & Social Club
- Inspire, coach, and develop a high-performing team
- Ensure every guest receives an exceptional and consistent Haven experience
- Monitor business performance, labour, scheduling, and operational KPIs
- Drive membership growth, retail sales, and guest loyalty
- Oversee daily scheduling and operational efficiency
- Plan and execute Haven's community events and member experiences
- Support marketing initiatives by coordinating social media content, photography, and promotional activities
- Collaborate with the Founder and senior leadership team to implement new initiatives and continuously improve the business
- Foster a culture of accountability, collaboration, hospitality, and excellence
- Step into the treatment room to perform esthetic services when operationally required
We're Looking For Someone Who
- Has leadership experience in a spa, medical spa, luxury wellness, or premium hospitality environment
- Is a Licensed Esthetician, Medical Esthetician, or has an equivalent professional background in the aesthetics industry
- Has experience performing facial and esthetic treatments
- Understands spa operations, scheduling, retail sales, memberships, and guest retention
- Has exceptional leadership and coaching skills
- Is highly organized and thrives in a fast-paced environment
- Thinks strategically while executing exceptionally
- Leads with empathy, accountability, professionalism, and integrity
- Loves creating memorable guest experiences
- Is passionate about building positive workplace culture
- Is excited by the opportunity to help grow an innovative boutique spa
Why Join Haven?
At Haven, we believe that exceptional guest experiences begin with exceptional teams.
When you join Haven, you'll have the opportunity to:
- Help shape the future of a growing luxury spa
- Work directly alongside the Founder in building an ambitious, values-driven business
- Collaborate with an experienced senior leadership team—you won't be expected to do it all on your own
- Influence the guest experience, team culture, and future direction of the business
- Enjoy complimentary Haven membership and employee discounts
- Access ongoing professional development and leadership opportunities
- Work in a beautiful, thoughtfully designed environment where hospitality, creativity, and community matter
Compensation & Benefits
- $65,000–$70,000 annually, based on experience
- Performance-based bonus opportunities
- Employee discounts on products and services
- Professional development opportunities
- Paid vacation in accordance with Ontario Employment Standards
To Apply
Please submit your resume along with a cover letter telling us:
- Why this opportunity excites you
- Your leadership philosophy
- Your experience in the spa or aesthetics industry
- What exceptional guest experience means to you
We're looking for someone who wants more than a management position.
We're looking for someone who wants to help build something extraordinary.
If that sounds like you, we'd love to hear from you.
Pay: $65,000.00-$70,000.00 per year
Work Location: In person
