Do you pride yourself on making a difference in the lives of others? Are you passionate about animals and animal welfare? The Humane Society of Oakville, Milton & Halton is a registered charity that is committed to protecting and caring for animals.
The Full Time Front Desk Representative is the “face” of the organization for all visitors and is responsible for the first impression we make. You will work closely with the rest of the Customer Care department in ensuring the goals and objectives as set forth by HSOMH are met.
We have an opportunity for a full-time Front Desk Representative to work 75 hours biweekly. Currently scheduled as Monday to Friday 9:45am – 6:15pm.
The role is responsible for greeting members of the public, answering incoming calls and customer service inquiries and forwarding to the appropriate areas, managing customer complaints and providing appropriate solutions. Working closely with other departments to provide excellent customer service is key.
Additional duties of this role include managing and sorting incoming mail, email, and deliveries, photocopying, and other administrative duties as required. You will be working within the Customer Care team and interact with all departments within the shelter, volunteers, foster parents, and members of the public. You will have an opportunity to be cross trained in all areas of the department, including Lost & Found (Intake) and Adoptions.
The ability to work successfully in a team environment and build effective working relationships inside and outside the group is essential.
REPORTS TO: Manager of Customer Care
HOURS Of WORK: Monday to Friday 9:45am – 6:15pm but this schedule will change over time to a rotation.
RESPONSIBILITIES:
- Greet and welcome guests when they enter the shelter
- Manage incoming calls and customer service inquiries; forwarding to the appropriate areas as required
- Provide backup to the Administrative Officer answering inquires from the public as they pertain to wildlife, domestic animals, and by-law & cruelty complaints
- Manage customer complaints and provide appropriate solutions in a timely manner
- Keep the front desk tidy with all necessary materials (pens, forms, paper, etc.)
- Responsible for processing payments on the POS system as they come in as they pertain to donations, license payments, and other fees associated with the operations of the shelter, etc.
- Taking lost pet reports from members of the public
- Processing the documentation as it pertains to cremations and helping with receiving the body
- Receiving animals that are stray or surrendered from members of the public; completing and processing the appropriate documentation
- Intaking stray and surrendered animals and injured wildlife
- Accepting Adoption Applications for animals that are available
- Selling of dog licenses and ensuring correct information
- Be accountable for and balance the register at the end of each shift
- Monitor the cleanliness of the lobby throughout the day, tidying as necessary
- Work closely with the other departments in the shelter to provide excellent customer service
- Training on other Customer Care duties
- Administrative duties as required, filing, photocopying, sorting, etc.
- Other Duties as requested and/or assigned
QUALIFICATIONS/EXPERIENCE
- Education: High School diploma and/or College as applicable
- Previous experience working within a customer service environment
- Experience working directly with animals an asset
- Proficient with Microsoft Office Suite of products
- Clear Criminal Background Check
- Must be reliable; ability to work all shifts, including weekends, and overtime as required
- Excellent organizational and time management skills are required
- Demonstrated ability to foster and maintain good public relations and customer service with the general public
- Excellent written & oral communication/interpersonal skills
- Ability to work within a team environment that can be fast paced and demanding
- Demonstrated diplomacy, tact and discretion
- Flexible and adaptable approach to changing situations
- A demonstrated compassion towards people as well as animals
- Demonstrated ability to work with diverse groups of people
Application Process:
We are excited to welcome new members to the HSOMH family! Please note that due to a high volume of applications, we request no follow-up phone calls. We will contact candidates selected for an interview.
Apply Now:
Join our dynamic team and be the friendly face that shapes our visitors' first impression of our organization. Your dedication and outstanding customer care will contribute to making a real difference. Apply now with your cover letter and resume and let's embark on this engaging journey together!
Thank you for considering joining the HSOMH family. We look forward to potentially working together to create a positive impact in our community
Commitment to Diversity and Accessibility:
At Humane Society of Oakville, Milton & Halton, we celebrate the power of diversity and inclusion. We strive to create a culture where every individual feels respected and valued, regardless of their background. Our inclusive services draw strength from our differences, fostering a safe and judgment-free environment for everyone.
We're committed to providing fair assessments and accommodating applicants' needs. We believe that diversity makes us stronger as an organization and enables us to better serve our communities. If you share our passion for diversity and want to make a difference, we encourage you to apply. If contacted in relation to a job opportunity, please advise the HR Manager of accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Job Types: Full-time, Permanent
Pay: $20.40 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
