Location: Remote (Canada)
Company: CMI Financial Group
Contract position (6 months)
Join One of Canada’s Top Mortgage Employers
Are you experienced in mortgage default and collections and looking to grow your career with a leading Canadian lender? CMI Financial Group (CMI) is seeking a Mortgage Default and Recovery Officer to join our fast‑growing mortgage servicing team.
This is an exciting opportunity to be part of a true Canadian success story. At CMI, you’ll work with a collaborative, high‑performing team committed to delivering exceptional service while reshaping the private mortgage lending industry.
About CMI Financial Group
Founded in 2005, CMI Financial Group is a diversified, award‑winning leader in Canada’s non‑bank financial services market. Through our four brands—CMI Canadian Mortgages Inc., CMI Mortgage Investments, CMI MIC Funds, and CMI Mortgage Servicing—we provide innovative private lending and investment solutions nationwide.
CMI has been recognized as one of Canada’s Top Growing Companies and is proud to be named a 5‑Star Mortgage Employer. Our culture is built on collaboration, integrity, and results, with a strong commitment to employee growth and teamwork.
Opportunity Summary
As a Mortgage Default and Recovery Officer, you will work closely with CMI’s mortgage servicing team to manage arrears, defaults, and recovery processes. This role is well‑suited for a self‑motivated professional with a strong collections background, excellent communication skills, and the ability to thrive in a fast‑paced, remote environment.
CMI offers a competitive compensation package, a supportive team culture, and the flexibility of working from your home office.
About the Role
Reporting to the Mortgage Administration Team Lead, you will manage administrative and operational aspects of the mortgage enforcement process. You’ll collaborate with borrowers, investors, solicitors, and internal teams to resolve payment defaults through clear communication, organization, and a strong understanding of legal enforcement procedures.
You’re client‑focused, comfortable with technology, and known for staying organized under pressure. You enjoy working independently while contributing to a collaborative team.
Key Responsibilities
- Communicate with borrowers and investors to address arrears and resolve default situations
- Prepare internal and external statements, including arrears, enforcement, information, and discharge statements
- Maintain enforcement ledgers and work with accounting to ensure accurate processing of fees and payments
- Coordinate and manage internal discharge processes
- Liaise with solicitors throughout the legal enforcement process, from demand letters to foreclosure
- Maintain accurate and up‑to‑date enforcement logs
- Provide timely updates to investors and internal stakeholders
- Build and maintain strong relationships with borrowers, investors, solicitors, financial institutions, and other partners
- Adhere to company policies and procedures
- Perform other related duties as assigned
Experience & Qualifications
- Minimum 5+ years of experience in mortgage collections, recovery, or default management
- Law clerk or legal administration experience is considered an asset
- Education in financial services or mortgages is preferred
- Strong knowledge of Ontario mortgage default and enforcement processes in the private lending market
- Experience with Microsoft Word, Excel, Outlook, Google Sheets, and database systems
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational, analytical, and problem‑solving abilities
- Ability to manage multiple priorities in a fast‑paced environment
- Self‑starter comfortable working in a remote setting
Equity, Diversity & Inclusion
CMI Financial Group values diversity and encourages applications from all qualified individuals, including women, persons with disabilities, racialized persons/visible minorities, and Indigenous peoples. Accommodations are available throughout the recruitment process upon request.
Job Type: Fixed term contract
Contract length: 6 months
Pay: $35.00-$37.00 per hour
Expected hours: 40 per week
Work Location: Remote
