About 6 Sigma Sim Racing
6 Sigma Sim Racing is a fast-growing e-commerce store specializing in sim racing rigs and gear. As our order volume grows, we're expanding our customer service team — and we're looking for an experienced, well-organized representative who can keep customers happy and orders moving.
About the Role
You'll be the front line for our customers: answering questions, resolving issues, and making sure every daily order is fulfilled accurately and on time. This role is a great fit for someone who already knows the rhythm of e-commerce customer service and can hit the ground running.
What You'll Do
- Fulfill and process daily orders accurately and on schedule
- Handle customer questions and answers (Q&A) using the 6 Sigma database and product information
- Respond to customer inquiries across email, chat, and other channels in a friendly, professional tone
- Track orders, resolve shipping and delivery issues, and follow up until each case is closed
- Process returns, exchanges, and refunds according to company policy
- Keep customer records and order notes accurate and well-organized
- Flag recurring issues or product questions to the team so we can keep improving
What We're Looking For
- 3+ years of e-commerce customer service experience — ideally with platforms like Amazon, Wayfair, Shopify, or similar
- Highly organized, detail-oriented, and able to juggle multiple orders and conversations at once
- Strong written and verbal communication skills
- Comfortable learning and working within a product database / order management system
- Reliable, self-directed, and calm under pressure
- A customer-first attitude and genuine problem-solving mindset
Nice to Have (Not Required)
- Familiarity with sim racing, gaming, or PC/hardware products
- Experience with helpdesk tools (Zendesk, Gorgias, Freshdesk, etc.)
- Experience with Shopify order fulfillment specifically
Pay: $17.60-$22.00 per hour
Benefits:
- Company events
- On-site parking
- Paid time off
Work Location: In person
