OVERVIEW:
The Resident Engagement Coordinator is responsible for the promotion and oversight of all resident engagement initiatives and programming, as well as providing outreach services for both current and incoming residents, ensuring that all feel welcome and supported from the moment that they apply. This role is responsible for helping to promote open lines of respectful communication between tenant and housing provider and being a conduit for our tenant’s needs. The Resident Engagement Coordinator reports directly to the Director, Resident Support Services
The Resident Engagement Coordinator initiates and manages a variety of activities, projects, and tenant programming; builds and maintains community links and partnerships; leads and supports the resident community and supports the implementation of fund development opportunities.
KEY ACCOUNTABILITIES:
In the performance of these responsibilities, the Resident Engagement Coordinator is accountable for:
- Assist the Manger of Resident Support Services in coordinating the formation, implementation and overall activities related to a Tenant Advisory Committee.
- Organize, advertise, and see to the facilitation of tenant programming with the support of Resident Support staff.
- Operate BCIHS vehicle to transport tenants for programming purposes
- Support and manage Food Security initiatives as directed
- Build relationships with community members and service providers, in order to create community links which, support and contribute to initiatives, and further the objectives of BC Indigenous Housing Society.
- Work with the Manager of Resident Support Services to effectively respond to inquiries from tenants, partnering agencies and the community at large; act as a resource of information to ensure that BCIHS’s mission, vision and values are communicated effectively and positively.
- Together with the Manager of Resident Support Services and The Business and Social Development Team, develop sustainable programming and support services plans for all BCIHS residents; identify and develop community partnerships and resources to deliver and implement ongoing programming that reflects the needs of the residents.
- Monitor, evaluate, document outcomes, and ensure program objectives and outcomes meet funder expectations.
- Write promotional and educational materials, program reports, collect statistics and keep other program related documentation in place.
- Work with the Manager of Resident Support Services to aid Indigenous Housing Managers in addressing complex tenant management cases in buildings without on-site support staff.
- Attend community meetings, BCIHS team meetings and core staff meetings to provide project updates.
- Other duties as assigned.
QUALIFICATIONS:
Education & Training & Experience
- Relevant post-secondary education and at least 2 years experience related to community development and outreach, social work, urban planning/development.
- Proficiency in the use of computers for: Word processing, simple accounting, databases, spreadsheets, e-mail, power point, internet
- Crisis Intervention, Naloxone and Conflict Resolution Training an asset
- Valid Class 5 Drivers License with a satisfactory driving record
Key Skills and Abilities
- Excellent written and verbal communication skills, and ability to use computers to convey information effectively.
- Ability to prepare and write promotional and educational materials, reports, and letters.
- Knowledge of and experience with Microsoft Office Suite
- Ability to work collaboratively with culturally diverse community residents, volunteers, co-workers and community service partners, funders, and stakeholders.
- Strong interpersonal, organizational, leadership and communication skills
- Proven ability to facilitate groups, organize and manage projects and develop partnerships.
- Knowledge relevant to issues facing the Indigenous population.
- Sound judgment and initiative to resolve problems.
- Ability to work with limited supervision.
- Ability to organize the workload and maintain flexibility in an ever-changing environment.
- Ability to work under pressure and, at times, in a difficult and challenging public environment.
- Familiarity with the issues facing Indigenous and marginalized people.
- Criminal records check
- Valid driver’s license
BCIHS aims to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. In keeping with our organizational Vision and Mission, we encourage applications from candidates of Indigenous ancestry, with a strong understanding of Indigenous culture, practices and the impacts of historical injustices.
To apply, please send your cover letter and resume to [email protected]
Please note that while we would like to connect with all applicants for this position, only those chosen for interview will be contacted. Do not contact the office directly.
Please apply by: July 28, 2026
Job Type: Full-time
Pay: $60,500.00-$67,599.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Application question(s):
- Do you identify as Indigenous or Metis in Canada?
Experience:
- Community Development: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
