Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts.
Are you a team player? Our team culture is extremely important to us, and we have a wonderful team of professionals who enjoy working together. We are looking for someone wonderful to join us!
As a Care Designer you are responsible for the day to day operations related to driving business results through client experience and caregiver management. You will get practice leading and will become a better leader.
You will drive growth through the following main duties and responsibilities:
Consult Conversion:
- Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goals/metrics
- Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Delivery and Experience:
- Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
- Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
- Develops appropriate and individualized care plans and updates as required
- Monitors risk issues and analyzes trends, adapts care as needed
- Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
Administration:
- Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
- Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
- Ensures compliance with legislative requirements in areas such as employment, occupational health & safety, and training
Availability:
- Day Shift only (8hrs)
- Full Time 09:00 to 5:30. Monday to Friday
- With some on calls when needed
Qualifications:
- LPN certification in BC
- CPR and First Aid Certification
- Valid driver’s license
Experience Requirements:
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Exceptional written and verbal communication skills
- Intentional organization, planning, time management and multitasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership background considered an asset
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
- Negative TB test (updated every 5 years for continued employment)
Job Type: Full-time
Pay: $32.00-$34.50 per hour
Expected hours: 40 per week
Benefits:
Ability to commute/relocate:
- Nanaimo, BC V9S 1H1: reliably commute or plan to relocate before starting work (required)
Education:
Licence/Certification:
- Driver's License (required)
- CPR Certification (required)
- BC LPN License (required)
Work Location: In person
