Compensation
$80,000 - $130,000
Purpose
This role Drives effective delivery of product/platform needs through developing high quality software and technical solutions. Fluent across the full stack and coaches junior developers to promote a flexible mindset and develop technical competence
Responsibilities
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Advanced proficiency in Salesforce development tools, such as Flows, Apex, Visualforce, Lightning (Aura) components, and Lightning web components
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Integrate Salesforce with external systems using APIs (REST/SOAP).
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Conduct code/Configuration reviews and enforce Salesforce development standards and best practices.
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Monitor and troubleshoot issues within Salesforce environments (production bugs) and provide resolution in a timely manner.
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Document technical solutions, processes, and troubleshooting steps for internal reference.
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In-depth knowledge of Salesforce architecture, data models, and best practices
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Transform functional requirements into high-quality Salesforce solutions
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Proven ability to design and implement scalable, efficient Salesforce solutions
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Strategic thinking and ability to align Salesforce solutions with overall business objectives
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Researches and analyzes industry trends and benchmarking information as they apply to Salesforce platform
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A track record of successful Salesforce project implementations and a portfolio of completed projects
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A track record of successful CRMA implementations
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Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on vision and value delivery
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Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
- Presents results and/or demos with appropriate complexity for different audiences.
Skills
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Mandatory Experience:
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Bachelor's degree in CS or 5-8 years of relevant developer experience
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4-5 years of experience in developing high performance and highly scalable Salesforce applications in an agile environment
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Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
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Proven experience managing design and delivery of medium to high complexity products
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Sound knowledge of emerging web and mobile technologies - Enterprise cloud/SaaS platforms especially CRM/Salesforce
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Preferred Experience:
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5+ years of Salesforce hands-on development experience, preferably in both Salesforce Sales Cloud and Service Cloud
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CRM Analytics Experience is highly preferred
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Customize and optimize key Service Cloud features, such as Case Management, Service Console, Knowledge Articles, Flows and Omni-Channel routing.
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Strong Salesforce Lightning knowledge/experience and understanding of constraints of the platform
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Salesforce Certifications: Admin, Advanced Admin, Platform App Builder or Platform Developer I, Consultant (Sales and/ or Service)
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Bachelor's degree or equivalent
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Strong knowledge of development of web technologies, primarily in Salesforce Development of Flows, Apex class, Lightning Web components, Visualforce, Einstein Chatbot, APIs and integrations
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Designing and developing high-quality, informative, and visually compelling dashboards for the Salesforce CRM platform, focusing on sales operations and support users
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Collaborating with cross functional engineering teams to ensure technical feasibility, alignment with team standards and practices, and selection of appropriate types of graphics and visual representations to simplify complex datasets
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Strong knowledge of version control, DevOps tools and CI/CD pipelines
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Knowledge on relational databases such as Oracle, No SQL, Aurora, Postgres
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Strong mentoring and lead skills to lead and guide Software Engineers technically and functionally
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Excellent communication skills and ability to collaborate with cross teams to delivery high quality solutions
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Strong problem-solving skills and attention to detail with an ability to maintain an analytical perspective during a crisis and supports crisis resolution
- Extensive experience with complex Salesforce customization and configuration
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Salesforce certifications as related to the Service Cloud role and Development
Education
Bachelor's degree in related discipline.
Experience
5+ years of experience
Physical Demands
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.
