Role: Systems Design Engineer
Location: Markham, ON (On-site)
Duration: 1+ Year Contract (Extension Possible)
Job Description:
We are seeking a highly motivated Systems Design Engineer to support complex platform and data center environments. This role requires a hands-on engineer with strong debugging and troubleshooting expertise across hardware, software, firmware, and operating systems. The ideal candidate will work in a fast-paced lab/data center environment, managing issues through a ticketing system while ensuring critical infrastructure remains operational and optimized.
This position requires on-site support during the overnight shift and offers an opportunity to work closely with cross-functional teams, vendors, and technology partners to resolve system-level challenges and drive operational excellence.
Key Responsibilities:
- Investigate, troubleshoot, and resolve hardware, software, firmware, and operating system issues through a ticket management system
- Perform root cause analysis and implement corrective actions for platform and infrastructure problems
- Monitor data center and lab environments for operational issues including power, networking, cooling, and system availability concerns
- Install, replace, and maintain server and platform hardware components as needed
- Debug system-level issues involving CPUs, GPUs, BIOS, BMC, firmware, and Linux operating systems
- Document findings, issue status, and resolution details clearly within support tickets
- Collaborate with internal engineering teams, external vendors, OEMs, and technology partners to drive issue resolution
- Prioritize and manage support requests based on business requirements and operational impact
- Contribute to process improvements, operational efficiencies, and continuous improvement initiatives
Required Skills & Experience:
- Experience working in data center, lab, or enterprise infrastructure environments
- Strong troubleshooting and debugging skills across hardware and software platforms
- Experience with ticketing systems such as JIRA or similar tools
- Knowledge of system debugging methodologies including BIOS, BMC, firmware, and GPU-related technologies
- Strong Linux experience with the ability to execute scripts, analyze logs, and provide technical updates
- Experience installing, configuring, and maintaining server hardware and platform systems
- Ability to communicate technical information effectively to both technical and non-technical stakeholders
- Experience working with OEMs, vendors, and external partners to resolve technical issues
- Self-motivated with strong analytical and problem-solving skills
Preferred Qualifications:
- Experience with system-level debug methodologies and platform bring-up activities
- Familiarity with standard hardware lab equipment and diagnostic tools
- Ability to lead investigations and drive complex issues through resolution
- Strong written and verbal communication skills
- Experience supporting GPU-enabled server platforms and high-performance computing environments
Education:
Bachelor’s degree in one of the following disciplines:
- Computer Engineering
- Electrical Engineering
- Computer Science
- Information Technology
- Related Technical Field
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
Pay: $57.00-$60.00 per hour
Work Location: In person
