Tartan Tails Veterinary Hospital – Dartmouth, Nova Scotia
Job Type: Full-Time, Permanent
Compensation: From $18.00/hour, with additional considerations based on skill and experience
Hours: Full-Time (Minimum 32 hours/week)
Start Date: As soon as available
Be the welcoming face of a hospital that's making veterinary care more accessible.
Do you love helping people just as much as you love animals? Are you someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in providing exceptional customer service?
Tartan Tails Veterinary Hospital is looking for a compassionate, energetic, and highly organized Client Services Representative to join our growing team.
As part of the Nova Scotia SPCA, Tartan Tails is more than a traditional veterinary hospital. We provide high-quality, spectrum-of-care veterinary medicine that helps pets receive the care they need while supporting the people who love them. Every day is busy, rewarding, and different.
Our Client Services Representatives are at the heart of everything we do. You are often the first person our clients meet or speak with, setting the tone for every visit while helping ensure the hospital runs efficiently. If you enjoy working with people, communicating with confidence and empathy, and being part of a collaborative team that truly makes a difference in the community, we'd love to hear from you.
Key Duties and Responsibilities:
As a Client Services Representative, you will:
Client Care & Communication
- Welcome clients and visitors in a warm, professional, and compassionate manner.
- Answer a high volume of incoming phone calls, emails, and in-person inquiries.
- Schedule, confirm, and manage appointments efficiently.
- Provide accurate information about hospital services, appointments, and procedures.
- Guide clients through check-in, payment, paperwork, and discharge processes.
- Respond to client concerns with empathy while helping de-escalate challenging situations.
- Maintain accurate client records and document communications within the practice management software.
- Communicate effectively with veterinarians, technicians, assistants, and leadership to ensure seamless patient care.
Administrative Responsibilities
- Maintain accurate client and patient records.
- Support daily administrative functions and hospital operations.
- Assist with reports and other administrative tasks as required.
- Help support hospital initiatives and Nova Scotia SPCA programs.
- Contribute to a positive, respectful, and team-focused workplace.
- Perform other duties as assigned.
What We're Looking For
We're looking for someone who genuinely enjoys serving the public and creating positive experiences for clients, even during stressful situations.
The ideal candidate will have
- Previous experience in customer service, reception, or client-facing role.
- A passion for helping people and their pets.
- Outstanding verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Excellent attention to detail and accuracy with data entry.
- Confidence working in a fast-paced, high-volume environment with frequent interruptions.
- The ability to remain calm, professional, and compassionate under pressure.
- Strong problem-solving and time management skills.
- A collaborative approach and willingness to support the entire hospital team.
Assets
- Experience working in a veterinary hospital or animal care environment.
- Experience using EzyVet or other veterinary practice management software.
- Completion of a related post-secondary program.
If you bring exceptional customer service skills and a willingness to learn, we'll provide the veterinary-specific training you need to succeed.
What We Offer
- Comprehensive health and dental benefits after three months of employment.
- Employee Assistance Program
- RRSP matching after one year.
- Employee recognition and rewards program.
- Employee discounts on veterinary services, pet food, and Nova Scotia SPCA thrift stores.
- Opportunities for ongoing learning and professional development.
- The chance to be part of a team that makes a meaningful impact on animal welfare and access to veterinary care in our community.
Physical Requirements
- Physical ability to sit, as well as walk and/or stand on your feet throughout a normal workday, is required.
- Physical ability to lift and carry 40 pounds
- Ability to work in a busy hospital environment with frequent interruptions and changing priorities.
Hours of Work
This is a full-time permanent position requiring a minimum of 32 hours per week.
The hospital is open Monday through Friday, with some scheduled shifts extending until 7:00 p.m. to support client care. No weekends, statutory holidays, on-call responsibilities, or regularly scheduled overtime shifts.
How to Apply
Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.
Please submit your resume and cover letter, including your salary expectations, to [email protected].
Please quote "CSR – Dartmouth" in the subject line of your email.
As part of our recruitment process, selected applicants will be asked to complete behavioral and cognitive assessments, along with screening questions.
We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
