Office Manager
Full-Time | In Office
Salary: $55,000 - $72,000 per year
The Human Resources Business Group is pleased to be partnering with one of our valued clients to recruit an experienced Office Manager & Client Services Coordinator.
Our client is a well-established and growing professional services firm seeking an organized, proactive Office Manager who enjoys creating order, supporting a team, and delivering exceptional client service.
This is an existing position within the organization and an excellent opportunity for someone who thrives in a fast-paced office, enjoys working with people, and takes pride in keeping operations running smoothly.
What You'll Do
As our client's Office Manager & Client Services Coordinator, you'll be the first point of contact for many clients while ensuring the office operates efficiently behind the scenes.
Client Administration
- Monitor and manage incoming emails and client communications.
- Process electronic client payments.
- Prepare and send new client onboarding packages, engagement documents, quotes, and information checklists.
- Enter and maintain accurate client information within Sage software.
- Print, organize, and prepare client documentation for professional staff.
- Follow up with clients regarding outstanding information and documentation.
- Assist clients with general inquiries while providing exceptional customer service.
Office Management
- Answer incoming phone calls and return voicemail messages promptly.
- Maintain organized physical and digital filing systems.
- Prepare client packages and outgoing mail.
- Keep administrative records current and accurate.
- Maintain workflow tracking spreadsheets and monitor file progress.
- Assist the professional team with administrative support throughout the year.
Workflow Coordination
You'll play an important role in ensuring work moves efficiently through the office by:
- Tracking client files from intake through completion.
- Monitoring outstanding documentation.
- Following up on unpaid invoices.
- Supporting staff by preparing files, scanning documents, and maintaining workflow accuracy.
- Helping improve office procedures and administrative processes.
We're Looking For Someone Who Is
- Exceptionally organized and detail-oriented.
- Friendly, professional, and confident communicating with clients.
- Able to prioritize multiple tasks and meet deadlines.
- Comfortable working independently while supporting a collaborative team.
- Proactive and able to identify what needs to be done before being asked.
- Adaptable and able to thrive in a fast-paced environment.
- Committed to maintaining confidentiality.
Qualifications
Preferred qualifications include:
- Two or more years of office administration or office management experience.
- Experience working in a professional office environment.
- Strong computer skills, including Microsoft Office (Excel, Outlook, and Word).
- Experience with Sage software or other accounting software is considered an asset.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Experience with payroll is considered an asset.
Why Join Our Client?
Our client believes a well-run office creates a better experience for both clients and employees.
You'll enjoy:
- Stable, full-time, year-round employment.
- Competitive salary ranging from $55,000 to $72,000, based on experience and qualifications.
- A supportive and collaborative work environment.
- The opportunity to contribute to improving office systems and administrative processes.
- Professional development opportunities.
- The opportunity to join a respected and growing professional services firm with long-standing client relationships.
Expected Start Date: As soon as possible.
How to Apply
If you're someone who loves organization, enjoys helping people, and takes pride in keeping an office running efficiently, we'd love to hear from you.
Click Apply Now to submit your resume through Indeed.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Accommodation Statement: The Human Resources Business Group and our client are committed to fostering an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the recruitment process.
Please Note: This is a confidential search being conducted by The Human Resources Business Group on behalf of our client. To protect the confidentiality of the organization and its current operations, additional information will be shared with candidates selected to move forward in the recruitment process.
This posting is for an existing position within the organization.
Applications and candidate information may be reviewed using technology-assisted tools, including artificial intelligence, to support the recruitment process. All hiring decisions are made by qualified recruitment professionals, and every application is reviewed by a member of our team before employment decisions are made.
Pay: $55,000.00-$72,000.00 per year
Benefits:
- Extended health care
- Paid time off
- RRSP match
Work Location: In person
